1. Scope of collecting personal information
2. Methods of collecting personal information
Lotte Hotels may collect personal information in the following ways.
Lotte Hotels collects personal information to provide services, as follows:
Classification | Items to be collected | Purpose | Retention period | ||
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Online | |||||
Membership entry | Required | Full name (in English), date of birth, title, phone number (mobile or home), email, and country, privilege number, password |
To identify a member in accordance with the membership service, To send customers notices and handle complaints To ship membership cards and inform members of Hotel products |
One year after the membership cancellation |
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Optional | Full name (in Korean), address (home or work), ID |
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Room Reservations | Required | Full name (in English), date of birth, contact details (mobile or home or work), email, and credit card information |
To provide room reservations and revisitation services * Credit card information is collected only for the purpose of a guarantee and direct payment by such credit card. |
Two years |
|
Customer information | Required | Full name, email, and contact details |
To respond to customer inquiries and provide services |
Two years |
|
Restaurant reservations | Required | Full name, mobile phone number, and email |
To provide reservation and consultation services |
5 days from the date of cancellation or visit |
|
Optional | Contact details |
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La Seine Reservations(Lotte Hotel Seoul, Lotte Hotel World) | Required | Full name, mobile phone number and email |
To provide reservation, consultation, revisitation services |
Two years |
|
Inquiries about a meetings/weddings | Required | Full name, email, and contact details |
To provide reservation and consultation services |
Two years |
|
Missed P Points Inquiry | Required | email |
Personal information are collected to provide information and service. |
Two years |
|
Guest Comments | Required | Full name, email, and contact details |
Personal information are collected to provide information and service. |
Two years |
|
Ethics Reporting | Required | Full name, email, and contact details |
Required itmes are collected to provide information and service |
Two years |
|
Optional | Information of claimed person (claimed person, department, position) |
Optional items are collected to confirm registered information |
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Offline | Privilege rewards membership | Required | Name as on Passport, Date of Birth, Gender, Nationality, Mobile Phone No., email, Member No. |
Identification for membership services provided at chain hotels in Korea and overseas / Effective communication for providing notices and handling complaints |
One year after the membership cancellation |
Optional | Country, City, Detailed address, Telephone No., Company name, Position |
Identification for membership services provided at chain hotels in Korea and overseas /Address for delivery of membership card |
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Optional | Country/City, Detailed address, Telephone No. Mobile phone No. email |
Recieving information about discount products and new products, Using for marketing |
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SIGNIEL Club | Required | Photograph, Name, Date of birth, Mobile phone No., Home address |
To use for membership verification service according to membership service, To customer Notice, To ensure a smooth communication path for complaint handling, To obtain an address for guidance on membership qualifications |
||
Optional | Gender, email, Company address, Telephone No., Company name, Job title |
Identification for membership services provided at chain hotels in Korea and overseas / To Provide customized services |
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Optional | Mobile phone No. email |
Recieving information about discount products and new products, Using for marketing |
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Trevi Club membership | Required | Full name, date of birth, gender, mobile phone number, and address |
Identification for membership services provided at chain hotels in Korea and overseas / Effective communication for providing notices and handling complaints |
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Optional | Phone number, email, company name, job title, and credit card information |
Identification for membership services provided at chain hotels in Korea and overseas /Address for delivery of membership card |
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Optional | Mobile phone No. email, Address |
Recieving information about discount products and new products, Using for marketing |
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Fitness Club membership | Required | Name, Date of birth, Mobile phone No. , Address, Telephone No. , Photograph |
To identify a member in accordance with the membership service, To make urgent contact in an emergency To send customers notices and handle complaints To send a bill for annual membership fees and inform members of Hotels products |
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Optional | Gender, email, Company name, Job title |
Identification for membership services provided at chain hotels in Korea and overseas / To Provide customized services |
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Optional | Coutry/City, Detailed address, Telephone No., Mobile phone No., email |
Recieving information about discount products and new products, Using for marketing |
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Family Club Membership | Required | Full name, date of birth, gender, mobile phone number, address, and wedding anniversary |
To identify a member in accordance with the membership service, To send customers notices and handle complaints To ship membership cards To give a discount for members' anniversaries To inform members of Hotels product |
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Optional | Email, phone number, company name, and job title |
Identification for membership services provided at chain hotels in Korea and overseas / To Provide customized services |
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Optional | Coutry/City, Detailed address, Telephone No., Mobile phone No., email |
Recieving information about discount products and new products, Using for marketing |
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Room registration card | Required | Name, Birth of date, Nationality, Mobile phone No., email, Stay information |
To identify a member for the purpose of providing revisitation services To send customers notices and handle complaints Inform customers of Hotels products |
Two years |
|
Optional | Gender, nationatliy, City, Telephone no., Comapny name, Job title |
To identify a member for the purpose of providing revisitation services To send customers notices and handle complaints Inform customers of Hotels products, To provide revisitation services |
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Optional | email, Moile phone No. |
Recieving information about discount products and new products, Using for marketing |
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Restaurant reservations | Required | Name, phone number |
Reservation |
5 days from the date of cancellation or visit |
1. Lotte Hotels will dispose of members' personal information without delay once the purpose for collecting or receiving such information is achieved.
2. Lotte Hotels retains such information for a certain period of time when it is necessary to do so for reasons of verifying the rights, obligations, etc. related to the following transactions in accordance with relevant laws and regulations including the Commercial Act:
3. Implementation of personal information expiration system
- Lotte Hotels retains the personal information of online members who have not used our services for one year or more, separately from other information, in accordance with Article 29(2) of the Act on Promotion of Information and Communications Network Utilization and Information Protection, Etc. and Article 16 of the Enforcement Decree of the same Act.(Effective as of August 18, 2015)
4. Disposal methods
1. Under no circumstances does Lotte Hotels use or provide personal information of members to third parties or any other company/agency beyond the scope notified in the 『purpose of collecting and using personal information』,except with members' consent or under relevant laws or regulations.
When providing or sharing personal information of members through business partnerships or affiliations, Lotte Hotels notifies members in advance, in writing or by email, and individually, about those with whom such information is provided to or shared, their business purpose, the items that are to be provided or shared, and the purpose of such provision or sharing, and then seeks to obtain members' consent. Because the provision of personal information to Lotte Hotels is only for the services intended for Lotte Hotels, members' refusal to give consent may lead to the unavailability of such services that are normally provided or used.
2. We can provide personal information pursuant to relevant laws and regulations without members' consent if doing so is:
3. Lotte Hotels provides personal information to render higher quality services to customers, as follows:
Classification | Affiliated Concerns | Items to Be Provided | Purpose | Offer Period |
---|---|---|---|---|
Lotte Hotels and Lotte Hotel Busan
|
Hotel Lotte DFS Co., Ltd. Hotels Lotte Busan Co., Ltd. Lotte Busan DFS Lotte DF Retail Co., Ltd. Lotte DF Global Co., Ltd. |
Full name, email, membership number, and accrued points |
To approve the use of privilege points To provide discount services at the affiliated stores |
When the membership is canceled |
Lotte Buyeo Resort Co., Ltd.
|
Full name, date of birth, gender, nationality, mobile phone, email, address, company name, job title, membership number, and accrued points |
To approve the use of privilege points To provide discount services at the affiliated stores
|
When the membership is canceled |
|
Lotte Hotel Busan Lotte Hotel Moscow Lotte Legend Hotel Saigon |
Name, date of birth, gender, nationality, mobile phone, email, address, company name, job title |
Upon return to hotel Provision of services
|
Two years from date of Stay |
|
Lotte Hotels
|
Lotte Hotel Busan
|
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Lotte Hotel Busan
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Lotte Hotels
|
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Lotte Hotels |
청담더웨딩, 메리앤메리, 써니플랜 |
Name, phone number |
Wedding package reservation |
Until the date of the wedding |
베스컴, 아인스, 위플레이 |
Celebrating performance / Helper |
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디자인메리지 |
Wedding dress rental / Wedding photography |
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엘리자베스 |
Wedding dress rental |
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예랑카드, 민트카드 |
Name, phone number, address |
To order wedding invitations |
Until the delivery completion date |
|
라비스냅, 레젤스튜디오, 청스튜디오 |
Name, phone number |
Wedding photography |
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정샘물 에비뉴엘, 롯데에스테틱 |
Wedding Make-up |
Until the date of the wedding |
||
로사리아플라워 |
Name, phone number |
Flower decoration |
Until the date of the wedding |
|
성화웨딩, 신화웨딩 |
Wedding package / Wedding photography |
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정일품, 경희궁 |
Food delivery |
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함기획, 투스타매니지먼트, 조이엔터테인먼트, 모델라인 |
Celebrating performance |
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함은정한복, 박주리한복 |
Traditional costume rental |
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Art-J 갤러리 |
Wedding photography frame |
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카마컴퍼니, 더퍼스트스튜디오, 롯데스튜디오, 바앙&스토리북, 오중석포웨딩, 레이블 |
Name, phone number |
Wedding photography |
Until the delivery completion date |
|
청담더웨딩, 베리굿웨딩컴퍼니, 써니플랜, 아이비앤코 |
Wedding package (Dress, make-up, photography) |
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㈜정샘물, 김청경 헤어스페이스, 샬롱뮤즈 |
Wedding make-up |
Until the date of the wedding |
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예랑카드 |
To order Wedding invitations |
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위플레이, 아인스쳄버, 이대겸닷컴 |
Celebrating performance |
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드림뷰리무진 |
Wedding car rental |
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마토코바이벨리카, 스트릿가든, 어바웃돌 |
Party planning |
Until the party day |
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베이비뮤즈, 어바웃돌 |
Name, phone number |
Food delivery |
Until the date of the wedding |
|
21그램, 그래비티 |
Wedding photography |
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위플레이, JC뮤직 |
Celebrating performance |
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예랑카드 |
To order wedding invitations |
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THE LEADING HOTELS OF THE WORLD, Ltd |
Last Name, First Name, Address, E-mail address |
Providing the services |
LHW maintains Personal Information for as long as LHW is required to do so by applicable law(s), or for as long as necessary for the purpose(s) described in LHW privacy policy(https://www.lhw.com/privacy-policy) for which it is processed |
|
Lotte Hotel Busan |
시작바이 이명순, 재인인터내셔날(소유 브라이덜) |
Name, phone number |
Dress, make-up, photography |
Until the date of the wedding |
로드앤 테일러 부산 |
Tuxedo rental / tailoring |
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소호 부산, 위컴퍼니 |
Wedding photography |
Until the delivery completion date |
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월드이벤트 |
Celebrating Performance |
Until the date of the wedding |
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더 메이컵 by 성유리 |
Hair & make-up |
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드림뷰 리무진 |
Wedding car rental |
1. Lotte Hotels entrusts personal information to third party service providers to render services, as follows, and has the necessary matters stipulated in an entrustment contract for safe management thereof in accordance with relevant laws and regulations
Third Party Service Providers | Activities to Be Entrusted | Period for Retaining and Using Personal Information |
---|---|---|
Lotte Data Communication Co., Ltd. |
Computer systems maintenance |
At the time of membership cancellation or when an entrustment contract is terminated |
MG Credit Information Service Co., Ltd. |
Recruitment and management of Trevi Club (Seoul & Jeju) membership |
|
GL Marketing Consulting Inc. |
Recruitment and management of Trevi Club (Ulsan and Busan) membership |
|
Oracle corporation |
Management of emailing system Maintenance of Reservation System |
|
Verticurl LLC |
Maintenance of emailing system |
|
Coopmarketing |
Sending Mobile Coupon |
Until the mobile coupon sent |
Daehong Communications Inc. |
Shipping of magazines published by Lotte Hotels |
Upon completion of product delivery |
Simmons-K Co., Ltd. |
Manufacture and shipment of he:on bed products |
|
Hyundai Decorations Co., Ltd. |
Manufacture and shipment of he:on bedding products |
|
VESPER Co.,Ltd. |
Maintenance of La Seine Reservation System |
When an entrustment contract is terminated |
2. Upon making an entrustment contract, Lotte Hotels sets forth clearly strict compliance with instructions related to privacy, prohibitions on personal information, responsibility for accidents, etc. and keeps the contents of such contracts in writing, for the safe protection of personal information. Where there is a change in third party service providers with which personal information is provided or shared with, Lotte Hotels discloses the name of the changed company on the screen of this Privacy Policy within the website.
3. The Company will supervise third party service providers observing specified matters properly within the scope of activities to be entrusted to ensure that personal information subject to such entrustment is managed safely.
4. Transfer of personal information overseas due to offshoring
To provide better customer service, Lotte Hotel will transfer personal information to be stored on contractor’s overseas sever, as shown below.
1. Members may read or correct their registered personal information or cancel the membership at any time.
2. If members make a request for correcting an error in their personal information, such information will not be used or provided until such correction is finished. Also, if erroneous personal information was already provided to a third party, we will correct the error by immediately notifying the third party of modified information.
1. Lotte Hotels runs "cookies" which stores and searches for members' information from time to time. Cookies are very small text files that are transmitted to members' browsers by the server used to operate the Lotte Hotels website and that are stored in their computer's hard disk.
2. Lotte Hotels uses cookies for the following purposes:
- Method for specifying whether to allow the installation of cookies [for Internet Explorer 9.0]
Members blocking the installation of cookies will lead Lotte Hotels to having difficulty in rendering the services.
1. In principle, Lotte Hotels does not collect any personal information from children under age 14.
1. Lotte Hotels appoints personal information administrators as follows to protect members' personal information, to collect their opinions, and handle complaints, about such information:
2. Customers can contact the following organizations to make an further inquires about personal information. Privacy Violation Reporting Center
1. Lotte Hotels implements the following technical countermeasures to keep members' personal information secure in handling their information, lest such information should be lost, stolen, leaked, altered, or compromised.
2. Lotte Hotels minimizes the number of staff handling personal information, emphasizes the importance of compliance with this Policy through frequent education and training given to employees in charge, and takes immediate action against any related problem.
1. Lotte Hotels does not transmit commercial information for profit-making purposes against the clear intentions of customers who have opted out.
2. For the transmission of commercial material including product guides for online marketing, Lotte Hotels takes measures to help customers discern the following matters in both the subject and the body of an email:
3. In case of sending commercial information for profit-making purposes to customers by non-email methods such as fax or text message, Lotte Hotels takes necessary measures such as indication of a sender's name, as well.
This Privacy Policy was established on July 1, 2008, and any addition to, deletion of, and modification to the Policy made in accordance with changes to laws, regulations, policies or security technologies will be announced on the website of our main office.
The above Lotte Hotels Privacy Policy takes effect as of April 3, 2018.