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Privacy Policy


Lotte Hotels & Resorts (Lotte Hotels hereinafter) places prime importance on customer personal information, and complies with "the Personal Information Protection Act." Lotte Hotels informs guests of means and purpose for which personal information provided have been used, and what measures we have taken to protect personal information according to out privacy policy.

Article 1. Scope and methods of collecting personal information

1. Scope of collecting personal information

  • A. Lotte Hotels may collect minimal personal information in order to provide proper service.
  • B. Lotte Hotels does not collect sensitive personal information (race, ethnicity, ideology, belief, place of birth, political orientation, criminal record, state of health, sexual life, etc.) that may infringe upon the basic human rights of members.

2. Methods of collecting personal information

Lotte Hotels may collect personal information in the following ways.

  • A. Web site registration, in written form (application for membership), telephone or fax, posting to the bulletin board, and sweepstakes entries
  • B. Offers from affiliated companies
  • C. Collecting payment information, points transactions, etc. created upon using the company

Article 2. Personal information collection & use purposes

Lotte Hotels collects personal information to provide services, as follows:

개인정보 수집 및 이용목적
Classification Items to be collected Purpose Retention period
Online
Membership entry Required
ID, password, full name (in English), date of birth, phone number (mobile or home), email, and country
To identify a member in accordance with the membership service, To send customers notices and handle complaints To ship membership cards and inform members of Hotel products
One year after the membership cancellation
Optional
Full name (in Korean) and address
(home or work)
Room Reservations Required
Full name (in English), date of birth, contact details (mobile or home or work), email, and credit card information
To provide room reservations and revisitation services * Credit card information is collected only for the purpose of a guarantee and direct payment by such credit card.
Two years
Customer information Required
Full name, email, and contact details
To respond to customer inquiries and provide services
Two years
Restaurant reservations Required
Full name, mobile phone number, and email
To provide reservation and consultation services
Two years
Optional
Contact details
Inquiries about a meetings/weddings Required
Full name, email, and contact details
To provide reservation and consultation services
Two years
Offline Privilege rewards membership Required
Full name (in Korean, and name on your passport), date of birth, gender, email, mobile phone number, and address
To identify a member in accordance with the membership service, To send customers notices and handle complaints To ship membership cards and inform members of Hotel products
One year after the membership cancellation
Optional
Company name, job title, and phone number
Trevi Club membership Required
Full name, date of birth, gender, mobile phone number, and address
To identify a member in accordance with the membership service, To send customers notices and handle complaints To ship membership cards To inform members of Hotel products To pay annual membership fees (The information is used only for the payment and not stored in the system)
One year after the membership cancellation
Optional
Phone number, email, company name, job title, and credit card information
Fitness Club membership Required
Full name, date of birth, gender, mobile phone number, address, phone number, and photo
To identify a member in accordance with the membership service, To make urgent contact in an emergency To send customers notices and handle complaints To send a bill for annual membership fees and inform members of Hotels products
One yearafter the membership cancellation
Optional
Email, company name, and job title
Family Club Membership Required
Full name, date of birth, gender, mobile phone number, address, and wedding anniversary
To identify a member in accordance with the membership service, To send customers notices and handle complaints To ship membership cards To give a discount for members' anniversaries To inform members of Hotels product
Optional
Email, phone number, company name, and job title
Room registration card Required
Full name, date of birth, nationality, and mobile phone number
To identify a member for the purpose of providing revisitation services To send customers notices and handle complaints Inform customers of Hotels products
Two years
Optional
Full name, email, address, phone number, company name, and job title

Article 3. Personal information usage period & cancellation

1. Lotte Hotels will dispose of members' personal information without delay once the purpose for collecting or receiving such information is achieved.

  • A. Information on membership entry (internal policy): Retain it for one year to provide customers with revisitation services after the cancellation of membership
  • B. Room stay information (internal policy): Retain it for two years to provide customers with re-visitation services.
  • C. Shipping information: When goods or services have been delivered or provided
  • D. If personal information is collected for a survey, event, etc.: When such surveys, events, etc. are finished

2. Lotte Hotels retains such information for a certain period of time when it is necessary to do so for reasons of verifying the rights, obligations, etc. related to the following transactions in accordance with relevant laws and regulations including the Commercial Act:

  • A. Records of contracts, offer withdrawal, or the like: Five years
  • B. Records of payments and supply of goods, etc.: Five years
  • C. Records of the handling of consumer complaints or disputes: Three years

3. Implementation of personal information expiration system
- Lotte Hotels retains the personal information of online members who have not used our services for one year or more, separately from other information, in accordance with Article 29(2) of the Act on Promotion of Information and Communications Network Utilization and Information Protection, Etc. and Article 16 of the Enforcement Decree of the same Act.(Effective as of August 18, 2015)

4. Disposal methods

  • A. Personal information printed on paper: to be cut into pieces by a shredder or incinerated
  • B. Personal information stored in electronic files: to be deleted using a technical method that makes it impossible to regenerate it

Article 4. Personal information provision & sharing

1. Under no circumstances does Lotte Hotels use or provide personal information of members to third parties or any other company/agency beyond the scope notified in the 『purpose of collecting and using personal information』,except with members' consent or under relevant laws or regulations.
When providing or sharing personal information of members through business partnerships or affiliations, Lotte Hotels notifies members in advance, in writing or by email, and individually, about those with whom such information is provided to or shared, their business purpose, the items that are to be provided or shared, and the purpose of such provision or sharing, and then seeks to obtain members' consent. Because the provision of personal information to Lotte Hotels is only for the services intended for Lotte Hotels, members' refusal to give consent may lead to the unavailability of such services that are normally provided or used.

2. We can provide personal information pursuant to relevant laws and regulations without members' consent if doing so is:

  • A. required to settle charges (points), after services are offered, and to deliver goods
  • B. necessary for statistical data, academic research or market survey, in which case such information is provided in an unidentifiable processed format
  • C. required by laws and regulations or by law enforcement agencies for the purpose of criminal investigation in accordance with the procedures and methods set forth in applicable laws and regulations

3. Lotte Hotels provides personal information to render higher quality services to customers, as follows:

개인정보 제공항목
Affiliated Concerns Items to Be Provided Purpose Offer Period
Hotel Lotte DFS Co., Ltd.
Hotels Lotte Busan Co., Ltd.
Lotte Busan DFS
Lotte DF Retail Co., Ltd.
Lotte DF Global Co., Ltd.
Full name, email, membership number, and accrued points
To approve the use of privilege points To provide discount services at the affiliated stores
When the membership is canceled
Lotte Buyeo Resort Co., Ltd.
Full name, date of birth, gender, nationality, mobile phone, email, address, company name, job title, membership number, and accrued points
To approve the use of privilege points To provide discount services at the affiliated stores
When the membership is canceled
Lotte Hotel Busan
Lotte Hotel Moscow
Lotte Legend Hotel Saigon
Name, date of birth, gender, nationality, mobile phone, email, address, company name, job title
Upon return to hotel Provision of services
Two years from date of Stay

Article 5. Entrusting and handling of personal information

1. Lotte Hotels entrusts personal information to third party service providers to render services, as follows, and has the necessary matters stipulated in an entrustment contract for safe management thereof in accordance with relevant laws and regulations

개인정보 취급위탁 내용
Third Party Service Providers Activities to Be Entrusted Period for Retaining and Using Personal Information
Lotte Data Communication Co., Ltd.
Computer systems maintenance
At the time of membership cancellation or when an entrustment contract is terminated
Adcapsule Co., Ltd.
Website maintenance
MG Credit Information Service Co., Ltd.
Recruitment and management of Trevi Club (Seoul & Jeju) membership
GL Marketing Consulting Inc.
Recruitment and management of Trevi Club (Ulsan and Busan) membership
Daehong Communications Inc.
Shipping of magazines published by Lotte Hotels
Upon completion of product delivery
Simmons-K Co., Ltd.
Manufacture and shipment of he:on bed products
Hyundai Decorations Co., Ltd.
Manufacture and shipment of he:on bedding products

2. Upon making an entrustment contract, Lotte Hotels sets forth clearly strict compliance with instructions related to privacy, prohibitions on personal information, responsibility for accidents, etc. and keeps the contents of such contracts in writing, for the safe protection of personal information.
Where there is a change in third party service providers with which personal information is provided or shared with, Lotte Hotels discloses the name of the changed company on the screen of this Privacy Policy within the website.

3. The Company will supervise third party service providers observing specified matters properly within the scope of activities to be entrusted to ensure that personal information subject to such entrustment is managed safely.

Article 6. Methods of reading and correcting personal information, canceling membership, and withdrawing consent

1. Members may read or correct their registered personal information or cancel the membership at any time.

  • A. Online members may modify their personal information or cancel the membership on MY Page located in the top-right corner of the Lotte Hotels website.
  • B. Such request made through personal visit to Lotte Hotels or on landlines will be promptly addressed after membership authentication
  • C. Phone number: 02-759-7671~3

2. If members make a request for correcting an error in their personal information, such information will not be used or provided until such correction is finished. Also, if erroneous personal information was already provided to a third party,
we will correct the error by immediately notifying the third party of modified information.

Article 7. Cookie operation & use

1. Lotte Hotels runs "cookies" which stores and searches for members' information from time to time. Cookies are very small text files that are transmitted to members' browsers by the server used to operate the Lotte Hotels website and that are stored in their computer's hard disk.

2. Lotte Hotels uses cookies for the following purposes:

  • A. To utilize them as an index of target marketing and service reshuffling by analyzing the access frequency, visit hours, etc. of members and non-members and grasping their preferences and interests
  • B. To keep track of the information on Lotte Hotels and the tracking of services that customers have browsed with interest and to provide customized services the next time they visit such services
  • C. To verify the extent of members' participation and visit times in various events hosted by Lotte Hotels, offer an differentiated opportunity for entry, and prepare material to provide distinguished information according to their individual interests
  • D. Members have the option for installing cookies. Therefore, members may allow all cookies, allow or block cookies individually whenever stored, or block the storage of all cookies, by using the settings option in the web browser.
  • - Method for specifying whether to allow the installation of cookies [for Internet Explorer 9.0]

    • 1. On the [Tools] menu, select [Internet Options].
    • 2. Click the [Privacy tab].
    • 3. Setting the [Privacy level].

    Members blocking the installation of cookies will lead Lotte Hotels to having difficulty in rendering the services.

Article 8. Protection of personal information of children under 14

1. In principle, Lotte Hotels does not collect any personal information from children under age 14. If it is necessary to collect personal information from children under age 14, Lotte Hotels will comply with applicable laws and public notifications.

Article 9. Personal information administrator

1. Lotte Hotels appoints personal information administrators as follows to protect members' personal information, to collect their opinions, and handle complaints, about such information:

  • - Department in charge of personal information: CRM at Digital Marketing Team
  • - Chief Privacy (or Personal Information) Officer : Jung-Joo Lee, Marketing Division Officer (Tel: 02-759-7687, e-mail:privacy@lotte.net)
  • - Staffer in charge of personal information: Jae-Ok Han, Manager(Tel: 02-759-7670, e-mail: privacy@lotte.net)

2. Customers can contact the following organizations to make an further inquires about personal information. Privacy Violation Reporting Center

  • - Privacy Violation Reporting Center
    TEL : 118 without area codes
    URL : http://privacy.kisa.or.kr
  • - Cyber Criminal Investigation Division at Supreme Prosecutors' Office
    TEL : 1301 without area codes
    URL : www.spo.go.kr
  • - National Police Agency Cyber Bureau
    TEL : 182 without area code
    URL : cyberbureau.police.go.kr

Article 10. Technical/Institutional Management for Personal Information Protection

1. Lotte Hotels implements the following technical countermeasures to keep members' personal information secure in handling their information, lest such information should be lost, stolen, leaked, altered, or compromised.

  • A. A user's personal information is protected with passwords, and important data is protected through a separate security measure in a manner that encodes files and transmitted data or uses a file locking function.
  • B. Lotte Hotels adopts the Secure Socket Layer that makes it possible to send personal information on our network safely by using an encryption algorithm.
  • C. To prevent a user's personal information from being leaked by hacking, etc., Lotte Hotels uses a double fire wall to block unauthorized external access, and monitors possible breaches around the clock by installing a 24 hour breach detection system in each server.

2. Lotte Hotels minimizes the number of staff handling personal information, emphasizes the importance of compliance with this Policy through frequent education and training given to employees in charge, and takes immediate action against any related problem.

  • A. Lotte Hotels takes no responsibility for matters arising from members' mistakes or the basic risk intrinsic to the Internet. Each member must manage his/her personal information appropriately and be responsible for such management.
  • B. If personal information is lost, leaked, altered or compromised due to another internal administrator's mistake or an technical accident or incident, Lotte Hotels will immediately notify users of the fact, take proper measures against such accidents or incidents, and work out appropriate compensation.

Article 11. Commercial Information Transmission

1. Lotte Hotels does not transmit commercial information for profit-making purposes against the clear intentions of customers who have opted out.

2. For the transmission of commercial material including product guides for online marketing, Lotte Hotels takes measures to help customers discern the following matters in both the subject and the body of an email:

  • - the subject line of the email: A phrase titled (advertisement) and the sender's name are indicated in the email subject.
  • - the body of the email: The sender's name, email address, telephone and address are indicated there so that users can express their intentions to opt-out. Lotte Hotels specifies individual methods by which users can easily express their intentions to opt-out.

3. In case of sending commercial information for profit-making purposes to customers by non-email methods such as fax or text message, Lotte Hotels takes necessary measures such as indication of a sender's name, as well.

Article 12. Duty of Disclosure

This Privacy Policy was established on July 1, 2008, and any addition to, deletion of, and modification to the Policy made in accordance with changes to laws, regulations, policies or security technologies will be announced on the website of our main office.

  • (First) announcement date: July 1, 2008
  • Date of Change: November 1, 2012
  • Date of Change: September 19, 2014
  • Date of Change: July 31, 2015
  • Date of Change: September 15, 2015
  • Date of Change: January 1, 2016
  • Date of Change: February 6, 2016
  • Date of Change: March 21, 2016
  • Date of Change: June 1, 2016
  • Date of Change: July 29, 2016
  • Date of Change: September 22, 2016
  • Date of Change: March 1, 2017
  • Date of Change: March 15, 2017
  • Effective Date: March 15, 2017

The above Lotte Hotels Privacy Policy takes effect as of March 15, 2017.