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Lotte Hotel's customer safety management

Lotte Hotel’s to priority is guest safety and we have made every effort to ensure guest safety by introducing and running advanced systems while providing education and training.
  • LOTTE HOTELS & RESORTS ABOUT LOTTE Safety

    Fire Prevention Equipment

    The central surveillance team in charge of controlling Lotte Hotel's facilities has implemented a state-of-the-art central control system for guest safety. In a perpetual effort to ensure guest safety by installing a flawless fire safety system including an emergency standby team around-the-clock.
    • Fire prevention masks for all rooms
    • Emergency broadcasting and lighting devices
    • Nonsmoking equipment, protection shutters and spring coolers
    • Gas leakage detectors
    • Automatic fire detection facilities
  • LOTTE HOTELS & RESORTS ABOUT LOTTE Safety

    Evacuation Facilities

    Lotte Hotel has secured and manages evacuation facilities to enable evacuation of all guests in emergency situations.
    • Lifesaving emergency gondola
    • Emergency bridge between new and main buildings
  • LOTTE HOTELS & RESORTS ABOUT LOTTE Safety

    Fire Fighting Training

    As a premier hotel, Lotte Hotel has its autonomous fire fighting team perform regular training runs in order to raise safety awareness against fires and disasters and minimize disaster loss.
    • Fire fighting competitions
    • Comprehensive emergency rescue training