Home About Us Notice Information regarding the measures being taken to prevent possible infection by Covid-19
Information regarding the measures being taken to prevent possible infection by Covid-19


Thank you for visiting Lotte Arai Resort. To prevent the possible spread of the new coronavirus (COVID-19), we are taking the following measures within our facilities. We would like to ask our customers for their understanding and cooperation.

Whole building
■All staff members should and will wear masks (including the staff manning outdoor facilities).
■ Disinfectant hand cleansers have been installed throughout facility.
We ask our customers to regularly disinfect their hands as they move around the facilities.
■In order to assure social distance measures, we have provided distancing markers for customers in various places in the building, including the front desk.
■ Transparent acrylic boards have been installed at various locations, such as the front desk, to protect both staff and customers.
■We ask that you refrain from large group tours for people of various ages, particularly for people who are prone to serious illness. We also ask customers to refrain from organizing banquets for large numbers of people.

■We will carry out temperature checks as well as monitor the physical condition of all staff and customers daily.
In addition, we request that you verify the identity of all guests staying with your party and for each adult member to provide identification (license, insurance card, etc.) that clearly shows their current address.
■ If you have a fever at check-in or during your stay, or even if you have a cold like symptoms, please contact the front desk staff immediately.
If you have a fever of 37.5 degrees or higher, we may refuse your entry into facilities.
■ We will thoroughly ventilate and disinfect all facilities on a regular basis such as the guest rooms, lobbies, and elevators.
■The number of passengers in the elevator will be limited to avoid crowding (up to 4 people maximum).

The restaurant
■In order to avoid close contact with other customers, staff will guide you to your table when you enter. Please note that you may have to wait to be seated.
■ In the case of buffet style dinning, We advise customers put on their masks, disinfect their hands and wear vinyl gloves when serving themselves (disinfectant and gloves have been installing a near the tables).
■We are actively ventilating the restaurant venue regularly and have installed an air purifier.

Hot bath and pool facility
■There are now restrictions on the number of people within both Hoshizora Onsen and the pool in order to avoid crowding.
■We have reduced the number of undressing baskets at the dressing room to ensure social distance.
■To prevent the spread of infection, please bring towels provided in your room.
■In order to reduce the time within the pool dressing room, we would like to encourage you change in and out of your swimming wear at your hotel room if possible.
If you have any questions, please visit the hot spring reception counter at the entrance of the venue.

■ At each adventure facility, time will be set aside to do a deep clean of the whole facility and the equipment used by the customer. ( 12:00~13:00 however Sometimes may change). Furthermore, all rental equipment will be sanitized after each use.

■Entrance restrictions are in place at each facility to avoid crowding.
Depending on capacity on the day, we may carry out a numbered ticket system at the playground within the indoor facility.

Thank you in advance for your understanding.