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We invite young people who are willing to take part in fulfilling Lotte Hotel's dreams to make "a world full of love," "a society with liberty" and "a life of abundance."

Job Description

Guest Room staff, also called the “flowers of the hotel,” are responsible for administrative care of guest rooms, visitor assistance, and guest reception. They are also in charge of room promotion, guest management, and front desk reception for check-in and check-out. Guest room staff strive to improve customer satisfaction by receiving and processing complaints and various requests from customers. They are in charge of the entire process of customer care, from the moment the guest steps out of their car, to entering the hotel, to check-out and exiting the hotel. As such, the ability to maintain communication and an amicable relationship with customers is crucial. The staff’s quality of service is imperative, as hotels must provide customer satisfaction through 90% software service and 10% hardware service. The Guest Room Team also operates the business center within the hotel. The team provides PC computers to hotel guests and visitors, assists with various paperwork duties (copy mach

Requirements

- Required Competencies: Ability to perform front desk services, concierge services, communication, and leadership/business tasks with attention to detail
- Related educational majors: Hospitality-related majors

Team

Guest Room Team

Job Description

Think of business management as a job that supports setting and executing the company’s business goals. Business management can be divided into planning, HR, training, secretarial management, and purchasing. The Planning Division establishes and manages the business plan, as well as overall business operations overseas. The HR Training Division secures talent through recruitment, training, transfer, evaluation, and compensation management of employees. The Secretarial Management Division can be described as the company’s housekeeper. Employees in this division creates a more pleasant and efficient environment through purchasing, asset management, and welfare promotion management. The Purchasing Division is in charge of purchasing, supplying, and adequately managing various materials necessary for hotel management. Planning, HR, training, secretarial, and purchasing tasks are essential for operating and managing a company, helping to optimize employee satisfaction and organizational cap

Requirements

Required Competencies Creativity, planning ability, pursuit of challenges, responsibility, analytical thinking, teamwork/cooperation, and creative thinking

Team

Planning Team, HR Training Team, Service Improvement Team, R&D Team, Overseas Business Team, Management Team

Job Description

The Lotte Hotels Design Team analyzes and benchmarks advanced design trends from the hotel industry and the design industry to establish the best design concept and guidelines that match the company's strategy. It then applies them to the company’s brand value and image. To make this happen, the team makes every effort to improve quality of production so that it can be up to par with the hotel’s class. In addition, the team strives to motivate and coordinate work for each team member to maximize their creativity and capability.

Requirements

- Required Competencies:
1) Creative thinking in various areas of art direction, from graphic design to designing spaces with decorative devices.
2) Ability to draw up a design concept and make presentations
3) Ability to communicate smoothly with related divisions or outside companies
4) Ability to analyze design trends and present creative direction
- Related Educational Majors: Design

Team

Design Team

Job Description

Lotte Hotels is expanding into a global chain and is undergoing or reviewing various new businesses, which includes the opening of new hotels. Therefore, it is necessary for the hotel’s legal team to comply with the various legislation involved in forming a new business. Moreover, the team is absolutely necessary to maintain the hotel’s observance of the law, in order to respond to various legal disputes and issues that arise during hotel operation. Accordingly, the legal team reviews legal contracts related to licensing of new businesses and other contracts, including MOU, agreements, and partnerships. The team also deals with lawsuits over hotel business and management and is in charge of various civil and criminal litigation that occurs in the hotel, as well as administrative lawsuits related to taxation, labor, and fair trade. Furthermore, the team conducts duties like registering under commercial law and holding stockholders’ meetings. The team is also responsible for the filing a

Requirements

- Required Competencies: Ability to comply with business regulations and procedures, attention to detail, and logical thinking
- Related Educational Majors: Law

Team

Management Team

Job Description

The Food & Beverage (F&B) Team provides dishes prepared in the hotel kitchen and optimum service to raise customer satisfaction. The food and beverage division, also known as the “flower of the hotel” along with the guest rooms division, is where the customers come in closest contact with the hotel. To keep up with the growing competition in the dining industry, the team must always come up with the latest trendy menu items and provide the finest service. That is why the food and beverage division must be quick to change and be more active in promotion and customer management than any other team. Moreover, the food and beverage division incurs high cost, unlike the guest rooms. Therefore, the team does not simply develop menus but makes an effort to maintain efficient operations by analyzing daily cost and profit balances, as well as monthly profit and loss. In this regard, the Food and Beverage Division and the Cooking Team work closely together to decide on the price of menu items an

Requirements

- Required Competencies: Ability to provide food and beverage service, good teamwork/cooperation, awareness of profit and loss, and ability to form relationships
- Related Educational Majors: Hospitality-related majors

Team

Food and Beverage Division

Job Description

The Sales Management Team can be divided into promotion, marketing, and public relations. The promotion team is in charge of attracting customers by actively promoting hotel products and sharing information, aiming for an appropriate customer base gleaned from market analysis of rooms and banquets. The Marketing Division studies the rapidly changing market and customer trends to oversee and adjust hotel product development and promotional activities. The division manages the “Hotel Lotte” brand through joint overseas marketing and by holding various marketing events, while striving to generate high profit. The PR Division works to spread hotel awareness and improve brand image through domestic and international advertisements, as well as various publications.

Requirements

- Required Competencies: Sales planning, promotions, goal-oriented, persuasive/influential, ability to multitask
- Related Educational Majors: No related majors

Team

Promotion Team, Marketing Team, PR Team

Job Description

The Finance Team supports rational management decision-making by providing important business information, such as accounting, auditing, and account balances, in a timely manner to both the company and outside parties. The Finance Division is largely divided into three parts - funds, accounting, and loans. The funds division is in charge of various fund management, operations, procurement and enforcement. The division maintains a close relationship with banks and various financial institutions, as a large portion of its duties include tasks related to outside financial institutions. The Accounting Division is in charge of general, tax, and construction accounting. The end of each month becomes busy with the month-end account balance duties. The division is also in charge of financial analysis and financial briefings for all hotel chains. The Loan Division is in charge of various duties including loans and cost accounting. There are various food and beverage venues within the hotel, ma

Requirements

- Required Competencies: Quick mathematical ability, working knowledge of accounting, analytical thinking, honesty, and ethics
- Preferred Certificates: CPA, AICPA
- Related Educational Majors: Accounting/Taxation

Team

Finance Division

Job Description

The Cooking Team is responsible for all cooking duties at Lotte Hotels. Their main duty is to cook and produce menu items in each hotel, but the team is also in charge of developing new menus and quality control. The food service industry is particularly sensitive to trends, so it is necessary to read these changes quickly, while developing and presenting new menu items that meet the demands of consumers. The Cooking Team is in charge of not only cooking menu items and new menu development, but also the operation, purchase, and management of cooking utensils. Cost management is also important, in order to generate profit while maximizing customer satisfaction with optimum quality. Food hygiene and safety management, the most essential and crucial factors, are also a part of the Cooking Team’s duties.

Requirements

- Required Competencies: Creativity, responsibility, technical skills, company loyalty, foreign language proficiency
- Related Educational Majors: Cooking, Hotel Cooking

Team

Seoul Cooking Team

Job Description

The Facilities Team is responsible for the maintenance of facilities under our management, construction design for domestic and overseas projects and chain hotels, construction supervision, and management supervision. The team takes care of everyday maintenance, renovates deteriorated facilities, inspects and replaces equipment, and makes upgrade repairs for rooms, operated venues, and facilities, in order to provide customers with optimum service. When conducting tasks for chain hotels, as well as domestic and overseas projects, the staff is dispatched to the site to be in charge of overall design, equipment selection, construction, and supervision. After the opening, the team is responsible for the hotel’s facility maintenance. When executing a project or conducting facility maintenance, organic cooperation with the related divisions is important. Also important is leadership, which is necessary to guide staff from partner companies within the team. In the event of a crisis or custom

Requirements

- Required Competencies: Responsibility, technical skills, enterprising mind, communication, company loyalty
- Working Knowledge: Construction field, electrical field, machinery, fire safety equipment
- Required Certification: Architecture, electricity, machinery, or fire safety-related certificate
- Related Educational Majors: Majors related to architectural engineering, electrical engineering, mechanical engineering, and fire safety administration

Team

Facilities Team (in charge of construction, electricity, facilities, and disaster prevention)

Job Description

The Renovation Division is divided into the “Furniture Team,” “Interior Team,” and “Overseas Design Team.” The Furniture Team inspects, selects, and decides on the placement of interior furniture and fixtures during the construction and renovation of the headquarters, as well as domestic and overseas chain hotels. The Interior Team is in charge of interior design, supervision, and overall tasks related to construction work during the construction and renovation of the headquarters, as well as domestic and overseas chain hotels. Finally, the Overseas Design Team is in charge of contracts, design, and overall tasks related to construction work conducted with overseas planners during the construction and renovation of the headquarters, as well as domestic and overseas chain hotels. When projects for chain hotels, as well as domestic and overseas hotels take place, the employee is directly dispatched to the site to supervise overall design, equipment selection, construction, and management

Requirements

- Required Competencies: Responsibility, aesthetic sense, cooperation, technical skills, enterprising mind, communication, company loyalty
- Working Knowledge: Construction and design
- Required Certification: Architectural or design-related certificate
- Related Educational Majors: Architecture, architectural engineering, furniture design-related majors

Team

In charge of furniture, interior, and overseas design within the Remodeling Team.