HOTEL LOTTE Co., Ltd. (hereinafter referred to as “the Company”) collects and uses your personal information as follows

1. Purpose of the collection and use of personal information

To verify an informant’s identity and personal identification upon making his/her complaint through the Hotline, identify the relevant facts surrounding the complaint, process the complaint, notify the result of the complaint processing, and take necessary action(s) to deal with the complaint afterwards

2. Items of personal information to be collected and used

• * Required
• - Name of an informant, mobile phone number, e-mail, and any personal information (e.g., the content of a complaint reported and any attachments thereto, including the type of the complaint, a company subject to the complaint and other details of the complaint) specifically provided in the content of the complaint
• - Service use records, access log, cookies, access IP information (generated while using the Hotline or processing the complaint)

3. Period for retention and use of personal information so provided

Personal information so provided will be retained and used for [5 years from the date of collection] unless obliged to preserve it in accordance with applicable laws and regulations.

4. Right to refuse to consent and disadvantage upon refusal

You may refuse to consent to the collection and use of your personal information. And even if you do not consent to the collection and use of required personal information, you may still file your complaint anonymously; in such case, however, please note that we may be unable to conduct our investigation on the complaint, confirm whether we have received such complaint, or notify you of the results of the complaint processing, without you presenting further concrete evidence to us

We may provide personal information collected with your consent to a company subject to a complaint for the purpose of fact-checking. The details regarding the provision of personal information to 3rd parties are as follows

1. Entity that may be provided with personal information

A company concerned with the content of a complaint (HOTEL LOTTE CO.,LTD affiliates or partners)

2. Items of personal information to be provided

• - Name of an informant, mobile phone number, e-mail, and any personal information (e.g., the content of a complaint reported and any attachments thereto, including the type of the complaint, a company subject to the complaint and other details of the complaint) specifically provided in the content of the complaint

3. The purpose of usage of provided personal information

To identify the relevant facts surrounding a complaint, process the complaint, notify the result of the complaint processing, and take necessary action(s) to deal with the complaint afterwards

4. Period for retention and use of personal information provided

Personal information so provided will be retained and used for [5 years from the date of collection] unless obliged to preserve it in accordance with applicable laws and regulations.

5. Right to refuse to consent and disadvantage upon refusal

You may refuse to consent to the provision of your personal information to 3rd parties. In such case, however, please note that we may be unable to conduct our investigation on your complaint, confirm whether we have received such complaint, or notify you of the results of the complaint processing, without you presenting further concrete evidence to us