1. |
Members may earn P points according to the program’s terms and regulations. P points cannot be earned through multiple numbers, and the P points earned with one number may not be combined or exchanged with that of another number by different owner. |
2. |
P points are rewarded according to the accumulation rate (Worth 3-6% of the paid amount) of the member’s level for the cost of rooms and food and beverages charged to the room, by exchanging the incurred costs into US Dollars after the member’s stay. In this case, a separate USD exchange rate that is used by the hotel will be applied, and this exchange rate will be informed through the company's website. |
3. |
100 points are worth of 1 USD. |
4. |
When points are calculated after the member stays at LOTTE Hotels & Resorts in person, the points earned are limited to amounts that were fully and directly paid by the member at LOTTE Hotels & Resorts after presenting their membership number. Points will only be rewarded for food and beverages if the amount was charged to the rooms, and points will not be rewarded if only food and beverages are purchased. |
5. |
A person must be a registered member in order to earn points, and there must be evidence that they paid for their stay at LOTTE Hotels & Resorts. Points will not be rewarded for purchases made prior to becoming a registered member. |
6. |
The following items are exempt from point accumulation.
① Free charges, internet charges from other companies, travel agency rates, airline employee rates, travel agency employee rates, group rates for organizations, receptions, or associations, contract room rates (Rooms that were reserved for long-term use for a set period of time that was discussed between corporations, government agencies, or individuals through a written agreement for a settled price) |
② Amounts that the member did not directly pay at the hotel (Namely, all charges paid to the travel agency, convention, or other organization, fees paid to 3rd parties, etc.) |
③ Other fees including fees for using the phone or mobile phone in rooms, fees for using the laundry, paid TV, or business center, fees for purchasing internet or retail products, taxes, service charge, and transportation fees |
④ Fees for getting a rental car, massage, etc. from businesses and additional facilities, fees for food and beverages from shops not under hotel management |
⑤ Fees for using the fitness center, sauna, spa, or casino |
⑥ Fees for using trial programs in the hotel |
⑦ Fees for free-incentive package trips, outside service fees for free accommodations and food and beverages, or all reception fees |
⑧ Vouchers and coupons sold by travel agencies |
⑨ Membership fees and card purchases for all special programs that are managed and run by membership at LOTTE Hotels & Resorts such as the fitness center and Trevi Club, and purchase amounts for hotel gift certificates, buffet tickets, and other vouchers |
⑩ Amounts used for other guests aside from the member |
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7. |
If the member stays at the hotel, P points will be rewarded for up to 3 room stays for the same day. However, rooms must be reserved under the member’s name, the member must be the one staying in the rooms, and the full cost of all rooms must be paid by the member. The number of days stayed in one room by the member, number of times used, and the room charge amount are applied to the P points for level determination. |
8. |
Points are rewarded the day after check-out. However, for paid amount at LOTTE City Hotel Kinshicho and LOTTE Resorts(Buyeo, Sokcho)points will be rewarded within 10 business days from the check-out date. |
9. |
If 2 or more people stay in 1 room, point rewards will be limited to 1 member that actually stayed after making the reservation. |
10. |
If the member was unable to earn P points because they did not present their membership number, they may request P points through the company’s website within 6 months of the payment date, and points will be rewarded thereafter. |
11. |
Earned points cannot be duplicated with airline mileage (Earn points by selection) |
12. |
Points are only applicable when the regulated charge is paid after staying at SIGNIEL Seoul, LOTTE Hotels & Resorts(Seoul, World(Seoul Jamsil), Busan, Jeju, Ulsan, Hanoi, Legend Saigon, Guam, Moscow, Saint Petersburg, Yanggon), L7 H0tels(Myeongdong, Gangnam, Hongdae), LOTTE City Hotels(Gimpo Airport, Seoul Guro, Seoul Mapo, Myeongdong, Daejeon, Jeju, Ulsan, Kinshicho) and LOTTE Resorts(Buyeo, Sokcho, ARAI). Points will not be rewarded for purchases at LOTTE Duty Free Shops, overseas partner hotels, and other affiliate stores. |
13. |
The points offered cannot be exchanged, transferred, or sold. However, if the member passes away, earned points may be inherited and rights may be transferred to immediate family members only(With submission of documentation) in accordance to legal procedures or customs. |
14. |
Points that are sold or transferred, as an act of violating the rules of This Program, will be cancelled or forfeited. |