Development inquiry
BENEFIT by LOTTE HOTELS & RESORTS
BEYOND CUSTOMER
- Fully localized strategy
- Individualized service: differentiated service and manpower for individual property
- Particular service culture of Asia: finest attention to detail and hospitality from the heart
- Inspire staff self-esteem to grow service quality & level
BEYOND HOTEL
- Diverse business industries in LOTTE conglomerates, especially Retail and F&B, are available as ancillary service to Hotel
- Expansive client connection point: LOTTE Membership
- Exclusive ‘LOTTE’ brand loyalty in Asia
Global Sales Office
- Promotion activities at the region targeting travel agencies, tourism-related associations, and global corporate
- Attend and participate in hospitality/tourism related conferences
- Collect local information and research new development projects in the region
- Engage in local contracts through RFP and localize systems
ALOS
- Advanced LOTTE Operating System
- Share information on operation, operation manual, design standars, and etc., prior to opening of a LOTTE HOTEL
- Enhance efficiency and professionalism of tasks between HQ and property
LOTTE L.POINT
- Earn and redeem L points at LOTTE group affiliates
- With over 14,000 global affiliated stores and Big data of LOTTE members, LOTTE is maximizing brand recognition globally.
PRIVILEGE REWARDS PROGRAM
- LOTTE HOTEL’s global community of membership
- Multiple earning with P.POINT
- Redeemable at LOTTE Hotels for reward nights, F&B, and at LOTTE Duty Free
LOTTE ROYAL CLUB
- VIP membership program for LOTTE HOTEL MOSCOW
CONVENTION
Group-oriented business expertise
- Strong network with international corp. & travel agencies
- Interface between the property and numerous travel agents, PCO, tour operators we collaborate with
LOTTE JTB
- One of the world's biggest travel agencies, launched JV between LOTTE Co. Ltd (50%)+ JTB Corporation (50%)
- It has grown convention businesses in its portfolio
Premier operator of conference hotels in Korea
- Capitalize on advance-booking cycles by our powerful national sales force
- Know-hows in many international events, such as Olympic games, Asian games, IEC and PATA
LEISURE MARKET
Over 25 years of experience & know-hows for leisure market
- Experiences in various fields in theme park, golf club, and ski resort
- Leisure hotel packages which record higher performance in both ADR and OCC
TRAINING PROGRAM
Pre-Opening Training [7~9 weeks]
- Service standard-posture, appearance, facial expression, phone-manner, etc
- On the Job Training
- Dry run & Inspection
uppl. Training on Site [1~2 weeks]
- Problem-sloving training
- Supplementary training
Cross Training [2~4 weeks]
- Exchange exceptional staff
- HQ – Property cross-training
Train Local Instructor [2 weeks]
- Train local instructors to manage service quality : Lecturing skill / Seminar simulation
SERVICE ACADEMY
Strengthen in-house instructors and service quality level
- Located in LOTTE HOTEL WORLD
- 1,503㎡
- 2 Lounge, 2 Lab, 7 Rooms (F&B, Front, and Room), and computer room)
