Development inquiry
BENEFIT by LOTTE HOTELS & RESORTS
Customer Satisfaction, Service Beyond Expectations
- Fully localized strategy
- Individualized service: differentiated service and manpower for individual property
- Special Service Culture of Asia: Hospitable and attentive services that come from the heart
- Boost staff self-esteem to improve service quality
Reaching Beyond Hotel Expectations
- In addition to the hotel division, LOTTE Group operates a variety of businesses, including retail and food and beverages, that can be used as subsidiary services.
- Expansive client connection point: LOTTE Membership for securing more clients
- Exclusive ‘LOTTE’ brand loyalty in Asia
Global Sales Office
- Local promotional activities targeting travel agencies, tourism-related associations, and global corporations
- Attend and participate in hospitality/tourism related conferences
- Collect local information and research new development projects in the region
- Engage in local contracts through RFP and localize systems
ALOS
- Advanced LOTTE Operating System
- Share information on operations, the operation manual, and design standards prior to opening a LOTTE HOTEL
- Enhance efficiency and professionalism of tasks between HQ and property
LOTTE L.POINT
- Earn and redeem L points at LOTTE group affiliates
- LOTTE is maximizing its global brand recognition using big data on Lotte members
PRIVILEGE REWARDS PROGRAM
- LOTTE HOTEL’s global community of membership
- Earned P.POINTs can be used in a multitude of ways
- Redeemable at LOTTE Hotels for reward nights, F&B, and at LOTTE Duty Free
LOTTE ROYAL CLUB
- VIP membership program for LOTTE HOTEL MOSCOW
CONVENTION
Group-oriented business expertise
- Strong network with international corp. & travel agencies
- IInterface between branches and numerous collaborating travel agencies, PCO, and tour operators
LOTTE JTB
- One of the world's biggest travel agencies that was launched as a joint venture between LOTTE Co. Ltd (50%) + JTB Corporation (50%)
- Portfolio was developed with a focus on the convention industry
- Operates 131 overseas branches in 82 cities in 33 countries
Premier operator of conference hotels in Korea
- Capitalize on advance-booking cycles by our powerful national sales force
- Expertise in many international events, such as Olympic games, Asian games, IEC and PATA
LEISURE MARKET
Over 25 years of experience and expertise in the leisure market
- Expertise in various fields, including theme parks, golf clubs, and ski resorts.
- Leisure hotel packages with strong ADR and OCC performance
TRAINING PROGRAM
Pre-Opening Training [7-9 weeks]
- Service standard-posture, appearance, facial expression, phone-manner, etc
- On the Job Training
- Dry run & Inspection
uppl. Training on Site [1-2 weeks]
- Problem-solving training
- Supplementary training
Cross Training [2-4 weeks]
- Exchanging exceptional staff members within the company
- HQ – Property cross-training
Train Local Instructor [2 weeks]
- Train local instructors to manage service quality : Lecturing skill / Seminar simulation
SERVICE ACADEMY
Strengthen in-house instructors and service quality level
- Located in LOTTE HOTEL WORLD
- 1,503㎡
- 2 lounges, 2 labs, 7 rooms (Food and beverages, front desk rooms) and computer room
