Voice of Customer - Lotte Hotel Customer Service

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Enter information about customer

Consultation details

* Required fields

Chain name * Required fields

Consultation type * Required fields

Contents * Required fields

※ For your privacy, please do not include your personal information (address, phone number, etc) in the text.
If you would like a reply to your inquiry, please enter your information accurately in the guest information section.

Customer information

Name * Required fields

Email * Required fields

Contact * Required fields

Please enter without hyphens.

File attachment

Only one file in JPG, JPEG, GIF or PNG format (not more than 10 MB) may be attached.

Collection of personal data and consent for use (Required)

Agree Disagree

I hereby confirm that my personal information below are accurate, and consent to Lotte Hotels & Resorts to collect and use as follows regarding to guest feedback.

1. Collecting items

Required items: Name, E-mail, Telephone number

2. Purpose of Usage and Collection

Personal information are collected to provide information and service.

3. Retention period of personal information

Personal information is retained from the date of consent until two (2) years. (However, e-mail and contact information will be disposed upon the achievement of the relevant purpose.)

4. Right to refuse consent and CONSEQUENCES OF REFUSING CONSENT

Refusing to consent to the collection is allowed, but there would be limitation of services.

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