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Privacy Policy

Hotel Lotte Co., Ltd. (hereinafter referred to as “LOTTE Hotels”) places great importance on the personal information of LOTTE Hotels customers, “collects, uses, and provides personal information based on consent,” and “actively guarantees the rights of users (self-determination of personal information)”.
LOTTE Hotels complies with all applicable laws, privacy regulations and guidelines that LOTTE Hotels is obliged to comply with.

LOTTE Hotels collects the minimum amount of personal information required for service provision.
In order to provide the following services, we collect the minimum amount of personal information through our website or using a paper form when customers sign up for membership or use a service.

Data subjects without a membership may use certain features, such as hotel search and viewing news articles, as members do. When a data subject signs up for membership to use a personalized or membership service, such as membership rate reservation, LOTTE Hotels shall collect the minimum amount of personal information required for service use.

The personal information LOTTE Hotels collects from data subjects at the time they sign up for membership online (Rewards membership) is as follows.

  • “Name (English), country, date of birth, contact information, e-mail, ID, and password” are required information. If a data subject is under 19 years of age, he or she may not sign up for membership. “Name in Korean” is collected as an optional item.

The methods we use to collect personal information are as follows.

  • When collecting personal information we obtain an informed consent from the User in advance, using the following methods.
    • - Collecting information directly entered by the User who consents to the collection of personal information when signing up for membership or using a service.
    • - Personal information may be provided by our service provider partners or an organization, etc.
    • - Information collection via websites, app pages, fax, phone, etc. in the course of service consultation.
    • - Information collection from those participating in online and offline promotional events, etc.
    • - Collecting information on payments and transaction of points, etc. generated during service use

The personal information collected from a data subject during service use is as follows.

  • Additional personal information may be collected only from data subjects who use specific services, such as individual services within LOTTE Hotels, or when they participate in promotional events. When collecting personal information, we inform data subjects, at the time of collection, of the “items of personal information to be collected”, the “purpose of collection and use of personal information”, the “retention period of personal information”, and the “right to refuse to provide personal information and disadvantages associated with the refusal” and obtain consent.

See details of personal information collected for online services

See details of personal information collected for online services
Category Collection method Items to be collected Purpose Retention period
Rewards membership Website (web/app) Required Name (English), country, date of birth, contact information (mobile or home phone), e-mail, ID, password, Rewards membership number, information on LOTTE Hotels (including local and international chains) reservations and stays (including length of stay, room rate, and purchase amount), point accumulation and use history, discount history, and IP/cookie information, Mobile/e-mail account authentication Used for identity verification procedures for the LOTTE Hotel Rewards membership services
Provide various membership services, including discounts
Secure a channel for seamless communication for customer notifications and handling complaints.
Prevention of misuse and processing of legal disputes
Until membership withdrawal
Optional Name (Korean), Required items to be collected Information relating to membership services, provision of personalized membership services and information on hotel discounts and new products, and use for marketing purposes
Optional Employee authentication information: Company name, company e-mail Provision of employee service
Booker membership Required LOTTE HOTEL Rewards Information: Name (English), country, date of birth, contact information (mobile or home phone), email, ID, password, Rewards membership number, information on LOTTE Hotels (including local and international chains) reservations and stays (including length of stay, room rate, and purchase amount), point accumulation and use history, discount history, IP/cookie information, and mobile/e-mail account authentication
Company Information: Hotel, company name, company phone number, company address, e-mail Information on LOTTE Hotels (including local and international chains) reservations and stays (including length of stay, room rate, and purchase amount), point accumulation and use history, discount history, and IP/cookie information
Identity verification and personal identification, provision of various membership services such as point accumulation, usage, discount, etc., establishment of effective communication channels for notifying members and handling complaints, and handling of legal disputes Until membership withdrawal
Optional Name (Korean), required items to be collected Information relating to membership services, provision of personalized membership services and information on hotel discounts and new products, and use for marketing purposes
Room reservations Required Name (English/name on passport), date of birth, e-mail, contact information (mobile, home, or work phone number), credit card information (including credit card type, credit card number, and expiration date) Provision of room reservation service, reservation-related information and notifications and express check-in service, payment of guarantees and penalties, handling of customer service issues such as customer complaints, prevention of any misuse, handling of legal disputes, etc. Two years or five days from the date of cancellation if the reservation is canceled
Optional Credit card information (card number, expiration date, card type) Hotel room quick reservation service
Express check-in Required Non-member Reservations: Name in English, e-mail, contact information, date of birth, nationality, stay and reservation details (including reservation number, length of stay, room number, room rate, and purchase amount), vehicle plate number, and payment-related information (credit card number, expiration date) Identity verification and personal identification, provision of services such as hotel reservations/stays/customer relations, delivery of notifications, handling of customer service issues such as complaints, handling of legal disputes, etc. Two years
Required Member reservations: Name in English, e-mail, contact information, date of birth, nationality, rewards number, stay and reservation details (including reservation number, length of stay, room number, room rate, and purchase amount), vehicle plate number, payment-related information (credit card number, expiration date)
Restaurant reservations
(LOTTE HOTEL MOSCOW, LOTTE HOTEL ST. PETERSBURG)
Required Name (English), mobile phone number, e-mail For reservation information and to provide services Five days
Optional Contact Information
Restaurant reservations
(LOTTE HOTEL SEOUL,LOTTE HOTEL WORLD, LOTTE HOTEL ULSAN, LOTTE HOTEL JEJU, SIGNIEL SEOUL, SIGNIEL BUSAN)
Required Name (Korean or English), contact information (mobile phone number), payment history (payment, discount amount, payment date and time), IP/cookie information, LOTTE Hotels restaurant reservation and service usage information Identity verification and personal identification, customer notifications, establishment of effective communication channels for handling complaints, handling of legal disputes, etc. Two years
Optional E-mail, other requests Provision of personalized services
Optional Required items to be collected, e-mail Notification on restaurant discount products and new menu items, and use for marketing purposes
Online sign-up for Trevi Club membership Required Name (Korean/English), e-mail, phone number (mobile or home phone number), date of birth, address (home or work), method of payment and payment details (credit card information, account information) LOTTE Hotels (local and Busan chain hotels), service usage details (coupons and discounts), ID, password, IP/cookie information Provision of membership services, provision of partnership services
Notification and information to members, customer service such as handling inquiries and complaints, handling legal disputes, etc.
Until membership withdrawal
Optional Required items to be collected Information related to LOTTE Hotels, Information on discount products and new products, For marketing purposes
Online wedding consultation Required Name, e-mail, contact information (mobile or home), information about wedding services, requests Provision of reservation and consultation services Two years
(However, email and contact information will be deleted within a month.)
Inquiries about convention services (conventions) Required Name, e-mail, contact information, country, event information (event name, hotel choice, number of people at the event) Provision of reservation and consultation services
Inquiries about convention services (meetings) Required Name, e-mail, contact information, event information (event name, hotel choice, number of people at the event) Provision of reservation and consultation services
Service Academy Q&A Required Name, e-mail, contact information, requests (subject, message) Response to customer inquiries and provision of services One year
(However, email and contact information will be deleted within a month.)
Subscribe to the newsletter Required E-mail Send newsletter Upon unsubscribing
Contact us Required Consultation details (chain name, consultation type, message), customer information (name, e-mail, contact information) Response to customer inquiries and provision of services Two years
(However, email and contact information will be deleted within a month.)
Ethics Hotline Required Information on whistleblower (name, contact information, e-mail), details of report (title, content) Notification on messaging and provision of services
Optional Report information (chain name, subject of report, department, position) Check receipt details
Chat Consultation Website (web/app) Required Membership number, name, reservation number, stay record, consultation details, IP address, cookies, service usage history Concierge service, complaint handling, customer service, consultation results Three years
Login (Apple) linking service Website (web/app) Required E-mail Provision of services for simple login and membership sign-up via social media Until disconnected
Login-linking (Google) service Required E-mail
Login-linking (Facebook) service Required E-mail, birthday
Login-linking (Naver) service Required E-mail, birthday
Login-linking (Kakao) service Required E-mail, birthday
Login-linking (L.POINT) service Required E-mail, contact information (mobile)
Events Website (web/app), e-mail Required Name, e-mail, phone number Securing a channel for seamless communication for announcements about winning prizes from events, delivering notifications, handling inquiries and complaints, etc. Agreed period
  Name, resident registration number, address Report on public taxes and utilities When the report is completed

※ During service use, IP addresses, cookies, records on service use, and visit history, etc., may be automatically generated and collected.

Collection and use of behavior data

Collection and use of behavior data
Behavior data items to be collected User’s visit history, activity log, and search history on the service domain
Behavior data collection methods Automatically collected and sent when the user uses the service
Purpose of personal information collection Estimation based on demographic characteristics and provision of customized advertisements and content based on the user’s interests
Retention and use period for behavior data Will be stored for 1 year and then destroyed
How to exercise user control Web browser: Select whether to allow cookies or not
App: Android Google Settings > Advertisements > Disable Interest-based Advertisements
  : iOS Settings > Privacy > Advertisements > Restrict Ad Tracking
How to remedy damage to user 02-771-1000

See details of personal information collected offline

See details of personal information collected offline
Category Collection method Items to be collected Purpose Retention period
Rewards membership In writing Required Name on passport (English), date of birth, country, mobile phone number, e-mail, membership number, information on LOTTE Hotels (including local and overseas chain hotels) reservations and stays (including length of stay, room rate, and purchase amount), accumulation and use of points, discount details Identity verification and personal identification, provision of various membership services such as accumulation and use of points and discounts, establishment of effective communication channels for notifying members and handling complaints, handling of legal disputes, etc. Until membership withdrawal
Optional Required items to be collected, name (in Korean) Personalized services
Optional Required and optional items to be collected Notification on information related to membership services, hotel discount products, new products, and use for marketing purposes
Room registration card In writing Required Name, date of birth, nationality, mobile phone number, e-mail, stay information Used for identity verification procedures, customer notifications, and complaint handling Two years from date of stay
Optional Gender, country, city and province, phone number, departure date, company name, job title, preference information, request information Personal identification, recognition service, and provision of personalized services
Optional E-mail, mobile phone Used for notifications regarding discount products, new products, and for marketing purposes
Signiel Club Membership In writing Required Photo, name, date of birth, mobile phone number, home address Used for identity verification procedures, customer notifications, and complaint handling Until membership withdrawal
Optional Gender, e-mail, work address, phone number, company name, job title, vehicle information Personal identification, provision of personalized services
Optional Address, phone number, mobile phone number, e-mail Used for notifications regarding discount products, new products, and for marketing purposes
Trevi Club Membership In writing, via phone, e-mail, partner company Required Name (Korean/English), gender, date of birth, mobile phone number, address (home and work), mailing address, card type category, payment method, membership service usage history Identity verification and personal identification, provision of membership services, notifications and information to members, payment of annual fee, customer service such as handling inquiries and complaints, handling legal disputes, etc. Until membership withdrawal
Optional Required items to be collected, e-mail, information on the recommender, employer's name, and job title Provision of personalized service for each member
Optional Required and optional items to be collected Notification on information related to membership services, hotel discount products, new products, and use for marketing purposes
Fitness Club Membership In writing, partner company Required Name (Korean/English), photo, date of birth, mobile phone number, address (home, work), phone number (home, work), mailing address Identity verification and personal identification, provision of membership services, notifications and information to members (used to contact in emergency), billing and payment of annual fee, customer service such as handling inquiries and complaints, handling legal disputes, etc. Until membership withdrawal
Resident registration number Report at the time of transfer When the report is completed
Optional Gender, e-mail, company name, job title, vehicle information Personal identification, provision of personalized services Until membership withdrawal
Optional Address, phone number, mobile phone number, e-mail Used for notifications regarding hotel discount products, new products, and for marketing purposes
Family Club Membership In writing Required Name (Korean/English), gender, date of birth, mobile phone number, e-mail, address (home or work), phone number (home or work), mailing address, wedding anniversary Identity verification and personal identification, provision of membership services, notifications and information to members, customer service such as handling inquiries and complaints, handling legal disputes, etc. Until membership withdrawal
Optional Required items to be collected Provision of personalized service for each member
Optional Required items to be collected Notification on information related to membership services, hotel discount products, new products, and use for marketing purposes
Events In writing Required Name, e-mail, phone number Products for delivery: Address Securing a channel for seamless communication for announcements about winning prizes from events, delivering notifications, handling inquiries and complaints, etc. Agreed period
  Name, resident registration number, address Report on public taxes and utilities When the report is completed
L.POINT Offline Required Name, L.POINT card number (mobile phone number) L.POINT accrual/payment service Five years
Airline mileage Offline Required Name, date of stay, mileage number Airline mileage accrual service Five years
Cash receipt Offline Required Mobile phone number, cash receipt card number Cash receipt issuance Five years

We use the minimum amount of personal information as described below on our website, in our individual membership programs, etc. during the membership sign-up process and service use.

  • - Personal identification, checking the intention to sign up for membership, identity and age verification, prevention of misuse, membership management
     · Verification of whether a child is under 14 years of age, or verification of personal identification at the time a legal representative exercises his/her rights
    (In principle, LOTTE Hotels does not collect any personal information from children under 14 years of age.)
  • - Provision of services, handling inquiries or complaints, and delivery of notifications
  • - Personal identification, purchases and payments, and product and service delivery required for provision of a paid service
  • - Used for marketing and promotion purposes, such as providing information on events, opportunities for participation, and advertisement information
  • - Provision of existing services such as content (including advertisements), and recommending personalized content based on the user’s demographic characteristics, interests, preferences, and propensity
  • - Used for service improvement, as in the case of service usage records, access frequency, statistics on service usage, and customer satisfaction.
  • - Prevention and sanctions against activities that interfere with the smooth operation of the service (including theft and fraudulent use of the account)

LOTTE Hotels does not provide personal information of a data subject to a third party without his/her consent, or except as required by law.

Personal information is provided as follows for service partnership.

LOTTE Hotels does not provide personal information to a third party without prior consent from the data subject. However, if the data subject has consented to the provision of personal information for the purpose of using the services of chain LOTTE Hotels, partner companies, etc., personal information is provided to third parties.

See details of provision for service partnership

See details of provision for service partnership
Service name Recipient Personal information provided Purpose of use by the recipient Period of use by the recipient
Chain LOTTE Hotels service Rewards membership/Booker membership Local and international chain hotels of LOTTE Hotels Rewards information: Name (English), date of birth, country, mobile phone number, e-mail, membership number, information on LOTTE Hotels (including local and overseas chain hotels) reservations and stays (including length of stay, room rate, and purchase amount), point accumulation and usage history, discount history
Optional items: Name (Korean)
Booker information: Hotel, company name, company phone number, company address, e-mail
Information on LOTTE Hotels (including local and international chains) reservations and stays (including length of stay, room rate, and purchase amount), point accumulation and use history, discount history, and IP/cookie information
Approval of point redemption, provision of partner services, provision of recognition services, notification on products, and use for marketing purposes Until membership withdrawal
Room registration card Name, date of birth, nationality, mobile phone number, e-mail, stay information
Optional items: Gender, country, city and province, phone number, departure date, company name, job title, preference information, request information
Provision of LOTTE Hotels revisitation services, recognition services, personalized services, and use for product notification and marketing Two years from date of stay
Trevi Club Membership LOTTE HOTEL BUSAN Name (Korean/English), e-mail, phone number (mobile or home), date of birth, address (home or work), payment method and payment details (credit card information, account information), LOTTE Hotels (including local and Busan chain hotels), service usage history (coupons and discounts), ID, password, IP/cookie information Provision of membership services, provision of partnership services
Notification and information to members, customer service such as handling inquiries and complaints, handling legal disputes, etc.
Until membership withdrawal
Family Club Membership LOTTE HOTEL BUSAN Name (Korean/English), gender, date of birth, mobile phone number, e-mail, address (home or work), phone number (home or work), mailing address, wedding anniversary Identity verification and personal identification, provision of membership services, notifications and information to members, customer service such as handling inquiries and complaints, handling legal disputes, etc. Until membership withdrawal
Fitness Club Membership LOTTE HOTEL BUSAN Name (Korean/English), photo, date of birth, mobile phone number, address (home, work), phone number (home, work), mailing address, membership category, application receipt date, membership number, baseline date for billing the membership fee, deposit date
Optional items: Gender, vehicle information, e-mail address, employer’s name, and job title
Provision of special benefits for fitness club members, provision of personalized services, use for product notification and marketing Until membership withdrawal
Signiel Club Membership LOTTE HOTEL BUSAN Photo, name, date of birth, mobile phone number, home address
Optional items: Gender, e-mail, work address, phone number, company name, job title, vehicle information
Provision of membership services at local and overseas chain hotels, announcements and notifications to members, customer service such as handling inquiries and complaints, handling legal disputes, etc., provision of personalized services, use for product notification and marketing Until membership withdrawal
Mileage service Lotte Duty Free Shop Lotte Duty Free shops in Korea (branches) Name on passport, e-mail, membership number, and accumulated points Approval of Rewards point redemption, provision of partner services Until membership withdrawal
L.POINT Lotte Members Co., Ltd. Name, L.POINT card number (mobile phone number) L.POINT accumulation and usage approval Until membership withdrawal
Airline mileage Asiana Airlines
Korean Air 
Name, check-in/check-out date, mileage number Earn airline mileage Until membership withdrawal
LHW Membership THE LEADING HOTELS OF THE WORLD, Ltd Name, address, e-mail Provision of membership services Until membership withdrawal

In order to provide better service, we have some of our work carried out by third party service providers.

LOTTE Hotels consigns some of the tasks necessary to provide services to third party service providers and defines/manages/supervises matters that are necessary for them to process personal information safely, in accordance with the Personal Information Protection Act. If you do not use the services related to the tasks consigned to third party service providers, your personal information will not be provided to them.

See details of third party service providers as consignees of personal information

See details of third party service providers as consignees of personal information
Category Third party service providers Sub-subcontractor Activities to be consigned Personal information retention and usage period
Membership recruitment Domestic and overseas hotel chains - Member registration service Upon membership withdrawal or subcontractor agreement termination
Information system operation and management Lotte Data Communication Co., Ltd. - Operation and management of cloud service and computer system Upon membership withdrawal or subcontractor agreement termination
AWS Cloud service
Oracle Korea ELOQUA cloud service
Ad Capsule Co., Ltd. Website development and operation
Spectra Co., Ltd. Chat consultation system maintenance
Treasure Data, Inc. CDP Cloud Services
Golden Planet Co., Ltd. - ELOQUA operation agency
Lotte Members Co., Ltd. - Payment agency Until the purpose is achieved
Member registration management MG Credit Information Co., Ltd. - Trevi Club Membership registration management Upon membership withdrawal or subcontractor agreement termination
CU Leisure Co., Ltd. - SIGNIEL Fitness Club member registration
Product manufacture and shipping Simmons-K Co., Ltd. - He:on bedding product manufacture and shipment Upon completion of product shipment
Hyundai Decorations Co., Ltd. - He:on bedding product manufacture and shipment
Social media operation Daehong Communications Inc. Kaya Media Co.,Ltd. LOTTE Hotels social media platform operation and event services agency Upon subcontractor agreement termination
Cracker Lab Co., Ltd. -
Personalized content Insider Pte. Ltd. - Agency for personalized content and advertisements for websites Upon subcontractor agreement termination

The personal data processing work handled by overseas corporations is as follows.

LOTTE Hotels consigns data storage and operation services to overseas corporations for more convenient customer service. You may refuse to allow your personal information to be handled by overseas corporations, and if you choose to do so, your service use may be restricted.

See details of transfer of personal data overseas

See details of transfer of personal data overseas
Receiving party of personal data transfer Receiving country for data transfer Information officer and contact information Date/time and method of personal data transfer Personal data to be transferred Purpose of personal data use by the receiving party of personal data transfer Retention and usage period of the receiving party of personal data transfer
Company’s overseas chain hotels
(https://www.lottehotel.com/global/en/hotel-finder.html)
See details of information officer Data transfer via Oracle Corporation’s exclusive network during the use of Rewards/Booker membership services Personal data collected after obtaining your consent for the above items, such as Rewards/Booker membership Approval of point redemption, partnership service provision, recognition service provision Immediately after withdrawal from membership unless it is required by the law to keep the personal information
(Offline) Data transfer via Oracle Corporation’s exclusive network during the Rewards registration and when filing out the room stay card Personal data collected after obtaining your consent for the above items, such as Rewards registeration and when filing out the room stay card Consignment as an agency of personal information collection Obligatory retention period by law, until Membership withdrawal
Oracle Corporation Europe (Amsterdam, UK001) https://www.oracle.com/legal/privacy/services-privacy-policy.html,
Tel.:+1 650 506 7000,
Fax:+1 650 506 7200
Data transfer via the exclusive network for membership sign-up and changing member information on the following day Personal information collected after obtaining your consent as in the case of Rewards membership listed above in Section 1 ELOQUA cloud service Until membership withdrawal
Insider Pte, Ltd. Ireland (Amazon Web Server) Data Protection Officer, Insider PTE LTD
Sultan Selim District, Libadiye Street no:3 34415 - 4.
Levent / Istanbul
Email : privacy@useinsider.com
Phone : +90 053 0954 5032
Transmission via network at the time of service use SpUID (which refers to a unique identification value of an encrypted user randomly generated in a browser used by the user) and behavior data, such as the user’s visit records, activity log, and search history Provision of personalized content and advertisements Up to 1 year from the time cookies are collected
Onyx CenterSource Amsterdam NL Jennifer Sampson,
jennifer.sampson@
onyxcentersource.com
a. Data is transferred as a part of the commission claiming and processing activities
b. Data is transferred after check out
c. All data is encrypted in transit and at rest
a. Guest first-. Middle- and last name
b. Stay check in and check out
Identify hotel resrvations and stays for accurate commision claiming and handling Data retention is 10 years, to support local law and legislation
Salesforce, Inc. USA https://www.salesforce.com/company/privacy/
Salesforce Data Protection Officer
415 Mission St., 3rd Floor
San Francisco, CA 94105, USA
Email: privacy@salesforce.com
Phone: 1-844-287-7147
Data transfer via the information and communications network for membership sign-up and changing member information on the following day Personal information collected after obtaining your consent as in the case of Rewards membership listed above in Section 1 Conducting customer analysis and promote and support marketing services through Salesforce marketing cloud service Until membership withdrawal
Data Travel, LLC USA Laurent Idrac, COO
lidrac@hapicloud.io
TLS 1.2 over the internet to AWS data center Reservation and stay information Data processing and normalization support Deleted after 14 days

In principle, LOTTE Hotels destroys personal information without delay upon membership withdrawal. However, in the event that separate consent is obtained for the retention period for personal information by the data subject, as in the case of Section 1 (Collection of Personal Information) above, or if we are legally obligated to keep personal information for a certain period, we shall keep it securely for said period.

Personal information for which the purpose of collection and use has been achieved, such as membership withdrawal, service termination, and the maturity of the personal information retention period agreed upon by the data subject, is destroyed in a manner that does not allow the information to be reproduced. Information that is legally obligated to be retained for a certain period is also destroyed in a manner that does not allow its reproduction, without delay after the expiration of the period.

Electronic files are securely deleted using technologies and methods to prevent restoration and reproduction, and printouts, etc., are destroyed using methods such as shredding or incinerating.

LOTTE Hotels stores the personal information of online members who have not used LOTTE Hotels services for more than one year separately from other information.

See details on the storage of personal information in accordance with relevant laws

See details on the storage of personal information in accordance with relevant laws
Category Applicable laws and regulations Period Items
Records of contracts, offer withdrawals, or the like Act on Consumer Protection in Electronic Commerce, Etc. Five years Identification information, contract information, or withdrawal information
Records of payments and supply of goods, etc. Five years Identification information, contract information, or withdrawal information
Records of the handling of consumer complaints or disputes Three years Identification information, consumer dispute resolution information
Books and supporting documents stipulated by the tax law Framework Act on National Taxes Five years Books and supporting documents
Records on electronic financial transactions Electronic Financial Transactions Act Five years Transaction information
Service visit records Protection of Communications Secrets Act 3 months Service visit records (e.g., Logs and IPs)

Data subjects (members and their legal representatives) may view or correct their personal information at any time and request withdrawal or termination of consent. In the event that a data subject makes a request to correct an error in their personal information, such information is not be used or provided until the correction is made. If incorrect personal information was provided to a third party, LOTTE Hotels shall forward the edited information to the third party to ensure the edits are made.   [Download form]

  • - Rewards members may view or modify their personal information or withdraw their membership on My Page on our website. If you would like to receive an e-mail and/or a call, please e-mail us at lottehotelrewards@lotte.net or call us at 02-759-7671-3, and we will verify your identity and provide you with the necessary information.
  • - Should you make a request in person at a hotel or over the phone, you may view, modify, delete, or suspend processing of your personal information after verifying your identity. Please check [Contact information for each branch]on our website.
  • - Please contact us at privacy@lotte.netfor inquiries regarding personal information protection, and we will guide you after verifying your identity.
  • - In the event that it is difficult for a data subject to exercise his/her rights, he/she may authorize a legal representative, and LOTTE Hotels may verify the legitimacy of the legal representative.
    (A power of attorney according to Form No. 11 of the Public Notification on the Method of Processing Personal Information must be submitted.) [Download form]
  • - Your rights to request the suspension of the viewing or processing of your personal information may be restricted by applicable laws and regulations.

See details on how to exercise your rights to refuse to consent to the transmission of advertising information

  • - To unsubscribe from e-mail notifications: Click Unsubscribe at the bottom of the e-mail
  • - To unsubscribe from text notifications (SMS, LMS, MMS): Click the contact information for text notification unsubscribing at the bottom
  • - To unsubscribe via our website: Edit Member Information > Consent/Decline to Request for Use for Marketing
  • - To unsubscribe via the App: App Settings > Consent/Decline to Request for Marketing (Advertisement) Push Notifications
    Android: Settings > Google > Advertisements > Disable Personalized Ads
    iOS: Settings > Privacy > Advertisements > Restrict Ad Tracking

LOTTE Hotels makes the following efforts to safely manage the personal information of data subjects.

  • - We establish and implement internal management plans for personal information protection.
    • We establish internal management plans for personal information, including matters related to the operation of personal information protection such as designation of a privacy officer, etc., and annually check whether these internal management plans are being implemented properly.
  • - We take access control and access authority restriction measures for personal information.
    • In order to block illegal access to personal information, we have established and implemented standards for granting, modifying, canceling, etc. access to personal information handling systems, and we have installed and operate intrusion prevention systems and intrusion detection systems. In addition, we reduce the possibility of information leaks in personal information processing systems, by separating the external Internet network and the intranet for work PCs of employees authorized to download personal information.
  • - We take encryption measures to safely store and transmit personal information.
    • Passwords, unique identification information, account numbers, card numbers, etc., are encrypted and stored as prescribed by laws and regulations. In addition, personal information is safely sent and received over the network through encrypted communication, etc.
  • - Measures are taken to store personal information access records and prevent forgery or alteration.
    • Personal information handlers maintain records of access in the personal information handling system, and the relevant access records are kept securely so that the personal information handlers’ access records are not forged, altered, stolen, or lost.
  • - We install and update security programs for personal information.
    • To prevent damage to personal information, the data is backed up frequently, and the latest antivirus software is used to prevent users’ personal information or data from being leaked or damaged.
  • - We take physical measures to safely store personal information
    • To prevent personal information from being leaked or damaged by hacking or computer viruses, etc., systems are set up in the areas with restricted access from outside, and access control procedures are established and operated.

LOTTE Hotels appoints privacy officers as follows to protect members’ personal information, to collect their opinions and handle complaints about such information:

  • - Chief Privacy Officer (CPO): KYUNG TAE, DOO Marketing Team Leader, 02-771-1000, privacy@lotte.net

If you need damage relief or require a consultation regarding an infringement of personal information, you may contact the following organizations:

This Privacy Policy was established on July 1, 2008, and any addition to, deletion of, and modification to the Policy made in accordance with changes to laws, regulations, policies or security technologies, will be announced on the website of our main office.

- Initial notification date: July 01, 2008

- Publication Date: October 25,2022

- Effective Date: October 25,2022

The above LOTTE Hotels Privacy Policy takes effect as of October 25,2022

Date of change of announcement date: July 1, 2008

Date of Change: November 1, 2012

Date of Change: September 19, 2014

Date of Change: July 31, 2015

Date of Change: September 15, 2015

Date of Change: January 1, 2016

Date of Change: February 6, 2016

Date of Change: March 21, 2016

Date of Change: June 1, 2016

Date of Change: July 29, 2016

Date of Change: September 22, 2016

Date of Change: March 1, 2017

Date of Change: March 15, 2017

Date of Change: May 1, 2017

Date of Change: July 4, 2017

Date of Change: August 25, 2017

Date of Change: November 3, 2017

Date of Change: November 27, 2017

Date of Change: January 24, 2018

Date of Change: March 2, 2018

Date of Change: April 3, 2018

Date of Change: May 25, 2018

Date of Change: December 27, 2018

Date of Change: May 24, 2019

Date of Change: July 29, 2019

Date of Change: Sept. 2, 2019

Date of Change: December. 12, 2019

Date of Change: February. 18, 2020

Date of Change: June. 18, 2020

Date of Change: April 29, 2021

Date of Change: October 25,2022

Notification date : October 25,2022

Lotte Hotel Busan Co., Ltd. (hereinafter referred to as "Lotte Hotel Busan") considers customers’ personal information very important, collect, use and provide personal information based on consent, and actively guarantee the rights of users (the right to self-determination of personal information).
We are complying with the relevant laws and personal information protection regulations and guidelines that Lotte Hotel Busan must comply with.

Lotte Hotel Busan collects personal information to the minimum extent necessary to provide services.
We collect the minimum amount of personal information to provide the following services through the website or individual written form when registering as a member or in the process of using the service.

The information subject can use services such as hotel search and view in the same way as members without registering as a member.
When the information subject registers as a member to use personalized or membership services, such as member rate reservation, Lotte Hotel Busan collects the minimum personal information necessary to use the service.

The personal information collected by Lotte Hotel Busan at the time of registration as a member of the website (rewards member) is as follows.

  • ‘Name (English), country, date of birth, contact information, e-mail, ID, password’ are collected as required items. If the date of birth used by the information subject is under the age of 19, membership registration is not possible. And we collect ‘Name in Korean’ as an optional item.

How to collect personal information is as follows.

  • In the case of collecting personal information, we must notify the user in advance and ask for their consent, and collect personal information through the following methods:
    • - When the user agrees to the collection of personal information and directly enters information during membership registration and service use
    • - When personal information is provided from affiliated services or organizations
    • - In the consultation process, web/app pages, mail, fax, phone, etc.
    • - Participation in online and offline events
    • - Collection of payment information, point transaction information, etc. generated when using the service

The personal information collected from the information subject in the process of using the service is as follows.

  • Additional personal information may be collected only for the information subject of the service, such as the use of individual services within the Lotte Hotel Busan and event application,
    In the case of collection of personal information, at the time of collection of the personal information, we will inform you about 'Items of Personal Information To be Collected', 'Purpose of Collection and Use of Personal Information', 'Period of Retention of Personal Information', 'Right to Refuse Collection and Contents of Disadvantages in Case of Refusal' and obtain your consent.

Personal Information We Collect on Online Services

Personal Information We Collect on Online Services
Classification Collection method Collection Items Collection Purpose Retention period
Rewards Membership Website (web/app) Required Name (English), country, date of birth, contact information (mobile or home), e-mail, ID, PW, rewards membership number, Lotte Hotel (including domestic and overseas chain hotels, hereinafter referred to as "Lotte Hotel"), reservation and stay information (including period of stay, accommodation fee, and purchase amount), point accumulation and usage details, discount details, IP/cookie information, mobile phone/e-mail occupancy verification Used in the identification process according to the Lotte Hotel Rewards membership service
Providing various membership services such as discounts
Securing a smooth communication path for customer notice and complaint handling
Prevention of illegal use, handling of legal disputes, etc.
Until membership withdrawal
Optional Employee verification information : Company name, company e-mail Providing employee services
Optional Required collection item, name (Korean) Member service-related information, provision of member customized service, introduction to the hotel discounted and new products, and utilization for marketing
Booker Membership Required Lotte Hotel rewards information: Name (English), country, date of birth, contact information (mobile or home), e-mail, ID, PW, rewards membership number, Lotte Hotel (including domestic and overseas chain hotels, hereinafter referred to as “Lotte Hotel”) reservation and lodging information (including period of stay, accommodation fee, and purchase amount), point accumulation and usage details, discount details, IP/cookie information, mobile phone/e-mail occupancy verification
Company information: Hotel, company name, company phone number, company address, e-mail, Lotte Hotel (including domestic and overseas chain hotels, hereinafter referred to as ""Lotte Hotel"") reservation and stay information, point accumulation and usage details, discount details, IP/cookie information
Providing various membership services such as identity verification and personal identification, accumulation and use of points, and discounts, securing a smooth communication path for customer notice and complaint handling, prevention of illegal use, handling of legal disputes, etc. Until membership withdrawal
Optional Name (Korean), Required collection item Membership service-related information, provision of customized service for members, introduction to the hotel discounted and new products, and utilization for marketing
Room reservations Required Name (English/passport name), date of birth, e-mail, contact information (mobile, home or company), credit card information (credit card type, credit card number, expiration date) "Providing room reservation services, delivering reservation-related information and notices, providing express check-in service, paying guarantees and penalties, handling complaints such as customer complaints, prevention of illegal use, and handling legal disputes.
* The collected credit card information is used to pay guarantees and penalties, and the room fee will be paid upon check-in later.
2 years However, in case of cancellation of reservation, 5 days from the date of cancellation
Optional Credit card information (card number, expiration date, card type) Convenient hotel room reservation service
Express check-in Required Non-member reservations: English name, e-mail, contact information, date of birth, nationality, stay and reservation details (reservation number, period of stay, room, accommodation fee, purchase amount included), vehicle number, payment-related information (credit card number, expiration date) Non-member reservations: English name, e-mail, contact information, date of birth, nationality, stay and reservation details (reservation number, period of stay, room, accommodation fee, purchase amount included), vehicle number, payment-related information (credit card number, expiration date) 2 years
Required Member reservation: English name, e-mail, contact information, date of birth, nationality, rewards number, stay and reservation details (reservation number, period of stay, room, accommodation fee, purchase amount included), vehicle number, payment-related information (credit card number, valid term)
Restaurant Reservation
(Lotte Hotel Busan)
Required Name (Korean/English), contact information (mobile phone), payment details (payment and discount amount, payment date), IP and cookie information, Lotte Hotel Restaurant reservation and service use information Identity verification, personal identification, securing a smooth communication path for customer notice and complaint handling, handling of legal disputes, etc. 2 years
Optional e-mail, other requests Providing customized services
Optional Required collection item, e-mail Introduction to the restaurant discounted products and new menus, and used for utilization for marketing
Trevi Club Membership Online Membership Registration Required Name (Korean/English), e-mail, phone number (mobile or home), date of birth, gender, address (home or company), payment method and payment details (card information, account information), Lotte Hotels (including domestic and Busan chain hotels, hereinafter referred to as “Lotte Hotel”) service usage details (coupons and discounts), ID, PW, IP/cookie information Provision of member services, provision of affiliate services, notice and guidance to members, handling of civil complaints such as inquiries and complaints, handling of legal disputes, etc. Until withdrawal
Optional Required collection item Information related to Lotte Hotels, introduction to the hotel discounted and new products, and utilization for marketing
Online Wedding Consulting Required Name, e-mail, contact information (mobile phone or home), wedding information), requests Reservation and consultation service 2 years
(However, e-mail and contact information are destroyed when the purpose is achieved)
Inquiry about Convention (convention) Required Name, e-mail, contact information, country, event information (event name, hotel selection, number of people) Providing reservation and consultation service
Inquiry about Convention (meeting) Required Name, e-mail, contact information, event information (event name, number of people) Providing reservation and consultation service
Service Academy Q&A Required Name, e-mail, contact information, requests (title, content) Providing guidance and service for customer inquiries 1 year
(However, e-mail and contact information are destroyed when the purpose is achieved)
Subscription to Newsletter Required e-mail Sending newsletters Until opt-out
Voice of Customer Required Consultation contents (chain name, consultation type, content), customer information (name, e-mail, contact information) Providing guidance and service for customer inquiries 2 years
(However, e-mail and contact information are destroyed when the purpose is achieved)
Ethical Management HOT LINE Required Reporter information (name ,contact information, e-mail), contents of report (title, content) Providing guidance and service for contents of report
Optional Information on the reporting target (chain name, reporting target, working department, title/position) Verifying contents of report
Chatting Consultation Website (web/app) Required Membership number, name, reservation number, stay record, consultation contents, IP address, cookies, service usage record Concierge service, reception of inconveniences, handling complaints, and guidance on the results of consultation 3 years
Login (Apple) Linked Service Website (Web/App) Required e-mail Providing simple login service and membership registration service through SNS Until disconnected
Login (Google) Linked Service Required e-mail
Login (Facebook) Linked Service Required e-mail, date of birth
Login (Naver) Linked Service Required e-mail, date of birth
Login (Kakao) Linked Service Required e-mail, date of birth
Login (L.POINT) Linked Service Required e-mail, contact information (mobile)
Events Website (Web/APP), SNS (Instagram, Facebook), e-mail Required Name, contact information, e-mail Information on winning an event prize, securing smooth communication channels such as notice delivery, inquiry, and complaint handling Period of consent
  Name, resident registration number, address When reporting tax and public charges (over 50,000 won) Upon completion of report

※ In the process of using the service, IP addresses, cookies, service use records, visit records, etc. may be automatically generated and collected.

Collection and Use of Behavioral Information

Collection and Use of Behavioral Information
Items of behavioral information to be collected User's visit history, activity log and search history within the service
How to collect behavioral information Automatic collection and transmission when users use the service
Purpose of collecting behavioral information Estimation based on demographic characteristics and providing customized advertisements and content based on interests
Retention period of behavior information Destroyed after storage for 1 year
How to exercise user control Web browser: Whether to accept cookies optional
App: Android Google Settings > Ads > IBA Opt-out
: iOS Settings > Privacy > Ads > Restrict Ad Tracking
User damage relief method 02-771-1000

Personal Information Collected Offline

Personal Information Collected Offline
Classification Collection Method Collection Items Collection Purpose Retention Period
Restaurant Reservation
(Lotte Hotel Busan)
In writing Required Name, mobile phone Providing reservation and consultation service 5 days
Rewards Membership In writing Required Passport name (English), date of birth, country, mobile phone number, e-mail, membership number, Lotte Hotel (including domestic and overseas chain hotels) reservation and stay information (including period of stay, accommodation fee, and purchase amount), point accumulation and usage details, discount details Providing various membership services such as identity verification and personal identification, accumulation and use of points, and discounts, securing a smooth communication path for customer notice and complaint handling, handling of legal disputes, etc. Until membership withdrawal
Optional Required collection item, name (Korean) Customized service
Optional Required collection item and optional collection item Member service-related information, introduction to the hotel discounted and new products, and utilization for marketing
Room Registration card In writing Required Name, date of birth, nationality, mobile phone number, e-mail, stay information Used in the identification process, customer notice and complaint handling 2 years from the date of stay
Optional Gender, country, city and province, phone number, departure date, company name, title/position, taste information, request information Personal identification, provision of recognition service and customized service
Optional e-mail, mobile phone Introduction to the discounted and new products, and utilization for marketing
Trevi Club Membership In writing, phone, FAX, e-mail, affiliated company Required Name (Korean/English), gender, date of birth, mobile phone number, address (home and company), mailing address, card type classification, payment method (card information, account information), member service usage details. Identity verification and personal identification, provision of membership services, and notification and guidance to members, payments for annual fees, handling complaints such as inquiries and complaints, and handling legal disputes Until membership withdrawal
(However, the card information is destroyed when the purpose is achieved)
Optional Required collection item and e-mail, information about the recommender, company name, title/position Providing customized services for each member
Optional Required collection item and optional collection item Member service-related information, provision of member customized service, introduction to the hotel discounted and new products, and utilization for marketing
Fitness Club Membership In writing Required Name (Korean/English), photo, date of birth, mobile phone number, address (home, company), phone number (home, company), mailing address, classification of members, application date, membership number, base date for requesting membership fees, deposit date Identity verification and personal identification, provision of membership services, and notification and guidance to members (used for emergency contact in case of an emergency), claims and payments for annual fees, handling complaints such as inquiries and complaints, and handling legal disputes Until membership withdrawal
Resident registration number Report when transferring or taking over. Upon completion of report
Optional Gender, e-mail, company name, title/position, vehicle information Identification, provision of customized services for each member Until membership withdrawal
Optional Address, phone number, mobile phone number, e-mail Introduction to the hotel discounted and new products, and utilization for marketing
Family Club Membership In writing Required Name (Korean/English), gender, date of birth, mobile phone number, e-mail, address (home or company), phone number (home or company), mailing address, wedding anniversary Identity verification and personal identification, provision of membership services, and notification and guidance to members, handling complaints such as inquiries and complaints, and handling legal disputes Until membership withdrawal
Optional Required collection item Providing customized services for each member
Optional Required collection item Member service-related information, introduction to the hotel discounted and new products, and utilization for marketing
Events In writing Required Name, contact information, delivery product: address, e-mail Information on winning an event prize, securing smooth communication channels such as notice delivery, inquiry, and complaint handling Period of consent
  Name, resident registration number, address When reporting tax and public charges (over 50,000 won) Upon completion of report
Currency Exchange (Foreign Exchange Transaction) Offline Required Name, passport number, nationality Reporting currency exchange and foreign exchange transaction 5 years
L.POINT Offline Required Name, L.POINT card number (mobile phone number) L.POINT Accrual/payment service. 5 years
Airliner Mileage Offline Required Name, date of stay, mileage number Airliner mileage point service 5 years
Cash Receipts Offline Required Mobile phone number, cash receipt card number Issuance of cash receipts 5 years

In the process of membership registration or service use, the following minimum personal information is used through the website and individual membership programs:

  • - Identity verification, confirmation of intention to join, confirmation of identity and age, prevention of illegal use, member management
  • - Confirmation of children under the age of 14, identity verification when exercising the rights of a legal representative
    (In principle, Lotte Hotel Busan does not collect personal information of 14-year-old children.)
  • - Provision of services, handling of inquiries or complaints, and delivery of notices
  • - Identity verification, purchase and payment, and delivery of goods and services in accordance with the provision of paid services
  • - Used for marketing and promotion, such as providing event information and participation opportunities, and providing advertising information
  • - Provision of existing services such as content (including advertisements), and recommendation of customized content by estimating demographic characteristics and interests, preferences, and tendencies
  • - Used for service improvement, such as service use records, statistics on access frequency and service use, customer satisfaction, etc.
  • - Prevention and sanctions against acts that interfere with the smooth operation of the service (including account theft and illegal use, etc.)

Lotte Hotel Busan does not provide the personal information of the information subject to a third party, except in cases where there is a separate consent from the information subject or as stipulated in laws and regulations.

We provide personal information as follows for service cooperation.

Lotte Hotel Busan does not provide personal information to third parties without prior consent of the information subject. However, if the information subject agrees to the provision of personal information in order to use the services of the chain Lotte Hotel and external affiliates, personal information is provided to a third party.

Provision for Partnership When Using the Service

Provision for Partnership When Using the Service
Service Name The Provided Personal Information Items Provided The Provided's Purpose of Use The Provided's Period of Use
Chain Hotel Service Rewards Membership/Booker Membership Lotte Hotel's domestic and overseas chain hotels
(https://www.lottehotel.com/global/en/hotel-finder.html)
Rewards information: Name (English), country, date of birth, country, mobile phone number, e-mail, membership number, Lotte Hotel (including domestic and overseas chain hotels) reservation and stay information (including period of stay, accommodation fee, and purchase amount), point accumulation and usage details, discount details
Optional item: name (Korean)

Booker information: Hotel, company name, company phone number, company address, e-mail

Lotte Hotel (including domestic and overseas chain hotels, hereinafter referred to as ""Lotte Hotel"") reservation and stay information, point accumulation and usage details, discount details, IP/cookie information
Approval for the use of points, provision of affiliate services, provision of recognition service, introduction to the products and utilization for marketing Until membership withdrawal
Room Registration Card Name, date of birth, nationality, mobile phone number, e-mail, stay information
[Optional : gender, country, city and province, phone number, departure date, company name, title/position, taste information, request information]
Providing Lotte Hotel revisit service, recognition service and customized service, introduction to the products and utilization for marketing 2 years from the date of stay
Trevi Club Membership Name (Korean/English), ID, PW, e-mail, gender, date of birth, mobile phone number (mobile or home), address (home or company), card type classification, payment method and payment details (card information, account information), Lotte Hotels (including domestic and Busan chain hotels, hereinafter referred to as “Lotte Hotel”) service usage details (coupons and discounts), ID, PW, IP/cookie information Provision of member services, provision of affiliate services, provision of recognition service, provision of customized service, introduction to the products and utilization for marketing Until membership withdrawal
Family Club Membership Name (Korean/English), gender, date of birth, mobile phone number, e-mail, address (home or company), phone number (home or company), mailing address, wedding anniversary Identity verification and personal identification, Provision of member services, provision of affiliate services, provision of recognition service, provision of customized service, introduction to the products and utilization for marketing Until membership withdrawal
Fitness Club membership Hotel Lotte Co., Ltd. Name (Korean/English), photo, date of birth, mobile phone number, address (home, company), phone number (home, company), mailing address, member classification, application receipt date, membership number, base date for requesting membership fees, deposit date
[Optional : Required collection item and gender, car information, e-mail, company name, title/position]
Provision of fitness club membership benefits, Provision of customized services, introduction to the products and utilization for marketing Until membership withdrawal
Mileage Service Lotte Duty Free Korea Lotte Duty Free (Branch)
(http://kr.lottedfs.com/KOREA)
Passport name, e-mail, membership number, existing points Approval for the use of rewards points, provision of affiliate services Until membership withdrawal
L.POINT Lotte Members Name, L.POINT card number (mobile phone number) L.POINT accumulation and approval for use
Airliner Mileage Asiana Airlines, Korean Air Name, check-in/out dates, mileage number Airliner mileage point
LHW Membership THE LEADING HOTELS OF THE WORLD, Ltd Name, address, e-mail Provision of membership service
Lotte Hotel Busan
(Marketing)
Trevi Club, Fitness Club Hotel Lotte Co., Ltd. Address(country/city and province), mobile phone, e-mail, phone number Introduction to the discounted and new products, used for marketing purpose Until membership withdrawal
Rewards Program Hotel Lotte Co., Ltd.
Hai Thanh Lotte JV Co., Lotte Hotel Vietnam Co., Ltd, Lotte Hotel Guam, LLC, Hotel and Resort Joetsmyoko Co., Ltd., Lotte Hotel Saint Petersburg, LLC, JSC Lotte Rus, Daewoo Amara Co., Ltd.,Lotte Hotel New York Palace, LLC, Lotte Hotel Vladivostok LLC, Tashkent Palace New LLC, Lotte Hotel Samara
Address(country/city and province), mobile phone, e-mail Introduction to the discounted and new products, used for marketing purpose

We are outsourcing some of our work to provide you with a better service.

Lotte Hotel Busan entrusts some of the tasks necessary to provide services to an external company, and regulates, manages and supervises the matters necessary for the entrusted company to safely process personal information in accordance with the Personal Information Protection Act.
If the service related to the work entrusted to the consignee is not used, the user's personal information will not be provided to the consignee.

Personal Information Consignment Company

Personal Information Consignment Company
Classification Entrusted Re-entrusted Company Entrusted Works Period of Retention and Use of Personal Information
Membership Recruitment Domestic and Overseas Chain Hotels
(https://www.lottehotel.com/global/en/hotel-finder.html)
- Membership recruitment work At the time of membership withdrawal or termination of the consignment contract
Information System Operation and Management Lotte Data Communication - Cloud service and IT system operation and managment At the time of membership withdrawal or termination of the consignment contract
Oracle Korea ELOQUA Cloud service
Adcapsule Website development and operation
Spectra Co., Ltd. Chatting consultation system maintenance
Treasure Data, Inc. CDP Cloud Services
Lotte Members - Payment agency Until the purpose is achieved
Membership Recruitment and Management GL Marketing - Trevi Club (Busan) membership recruitment and management At the time of membership withdrawal or termination of the consignment contract

Among the consignment of personal information processing, the consignment tasks handled by overseas corporations are as follows.

For more convenient customer service, Lotte Hotel Busan entrusts data storage and operation to overseas corporations.
You may refuse to entrust the processing of personal information by overseas corporations, and if you refuse, there may be restrictions on the use of the service.

Overseas Transfer of Personal Information

Overseas Transfer of Personal Information
Recipient of Personal Information
(Contact information of the Chief Privacy Officer)
Transfer Country Chief Privacy Officer and Contact Information Date and Method of Transfer of Personal Information Items of Personal Information Transferred Purpose of Using Personal Information by the Recipient of Personal Information Period of Retention and Use by the Recipient of Personal Information
Overseas chain hotel of the company
(https://www.lottehotel.com/global/en/hotel-finder.html)
Target: Lotte Hotel Busan branch and contact information (https://www.lottehotel.com/busan-hotel/en.html)
A. Lotte Hotel
- Department in charge of personal information: Person in charge of Marketing, Busan Promotion Team
- Chief Privacy Officer: Ki-san Hong, Vice General Manager (Tel: 051-810-5020)
- Personal Information Protection Manager: Jin-hwan Cha, Head Manager in charge of Marketing (Tel: 051-810-5520)
B. Lotte Hotel domestic and overseas chains
- Lotte Hotel Busan: General Manager (Korea, Tel: +82-51-810-1000)
- Lotte Hotel Moscow: General Manager (Russia, Tel: +7-495-745-1000)
- Lotte Hotel St. Petersburg: General Manager (Russia, Tel: +7-812-336-10-00)
- Lotte Hotel Samara: General Manager (Russia, Tel: +7-846-920-10-00)
- Lotte Hotel Vladivostok : General Manager (Russia, Tel: +7 (423) 240-22-33)
- Lotte Hotel New York Palace: General Manager (USA, Tel: +1 (800) 804-7035)
- Lotte Hotel Seattle: General Manager (USA, Tel: +1-206-800-8110)
- Lotte Hotel Guam: General Manager (USA, Tel: +1-671-646-6811)
Transferred via Oracle's dedicated network when using Rewards/Booker membership service. Personal information collected with your consent in Paragraph 1 above, such as Rewards/Booker membership Approval for the use of points, provision of affiliate services, provision of recognition service-related Unless it is necessary to preserve personal information by law, immediately after leaving the membership
(Offline) Data transfer via Oracle Corporation’s exclusive network during the Rewards registration and when filing out the room stay card Personal data collected after obtaining your consent for the above items, such as Rewards registeration and when filing out the room stay card Consignment as an agency of personal information collection Obligatory retention period by law, until Membership withdrawal
Oracle Corporation
(https://www.oracle.com/legal/privacy/services-privacy-policy.html, Tel.:+1 650 506 7000, Fax:+1 650 506 7200)
Europe (Amsterdam, UK001) https://www.oracle.com/legal/privacy/services-privacy-policy.html, Tel.:+1 650 506 7000, Fax:+1 650 506 7200 Membership registration and change of member information Transferred via dedicated network next day Personal information collected with your consent in Paragraph 1 above, such as Rewards membership ELOQUA Cloud service Members' personal information are retained and used until the time of withdrawal, and non-members' personal information are retained and used for two years from the date of stay.
Insider Pte, Ltd. Ireland (Amazon Web Server) Data Protection Officer, Insider PTE LTD
Sultan Selim District, Libadiye Street no:3 34415 - 4.
Levent / Istanbul
e-mail : privacy@useinsider.com
Phone : +90 053 0954 5032
Transmission over the network at the time of service use spUID (spUID is an encrypted user's unique identification value randomly generated by the user's browser) and behavioral information such as the user's visit history, activity log, and search history Provision of customized content and advertisements Up to 1 year from the time of collection of cookies
Onyx CenterSource Amsterdam NL Jennifer Sampson,
jennifer.sampson@
onyxcentersource.com
a. Data is transferred as a part of the commission claiming and processing activities
b. Data is transferred after check out
c. All data is encrypted in transit and at rest
a. Guest first-. Middle- and last name
b. Stay check in and check out
Identify hotel resrvations and stays for accurate commision claiming and handling Data retention is 10 years, to support local law and legislation
Salesforce, Inc. USA https://www.salesforce.com/company/privacy/
Salesforce Data Protection Officer
415 Mission St., 3rd Floor
San Francisco, CA 94105, USA
Email: privacy@salesforce.com
Phone: 1-844-287-7147
Data transfer via the information and communications network for membership sign-up and changing member information on the following day Personal information collected after obtaining your consent as in the case of Rewards membership listed above in Section 1 Conducting customer analysis and promote and support marketing services through Salesforce marketing cloud service Until membership withdrawal
Data Travel, LLC USA Laurent Idrac, COO
lidrac@hapicloud.io
TLS 1.2 over the internet to AWS data center Reservation and stay information Data processing and normalization support Deleted after 14 days

In principle, Lotte Hotel Busan destroys personal information without delay when the member withdraws from membership. In the event that separate consent is obtained for the retention period of the information subject, such as Paragraph 1 (Collection of Personal Information), or if the law imposes an obligation to retain personal information for a certain period, personal information is safely stored for the relevant period.

Personal information that has achieved the purpose of collection and use of personal information, such as membership withdrawal, service termination, and the arrival of the personal information retention period agreed by the information subject, is destroyed in a non-renewable way. Information for which preservation obligations are imposed by law will also be destroyed in a way that cannot be reproduced without delay after the relevant period has elapsed.

In the case of electronic file types, technical methods are used to safely delete them so that they cannot be recovered or reproduced, and printed materials are destroyed by crushing or incineration.

Lotte Hotel Busan keeps the personal information of online members who have not used the Lotte Hotel Busan service for more than one year, separately from other information.

Storage of Personal Information In Accordance With Relevant Laws

Storage of Personal Information In Accordance With Relevant Laws
Classification Ground Law Period Item
Records on contract or subscription withdrawal Act on Consumer Protection in Electronic Commerce, Etc. 5 years Identification information, contract information or withdrawal information
Records on payment and supply of goods 5 years Identification information, contract information or withdrawal information
Records on handling consumer complaints or disputes 3 years Identification information, consumer dispute resolution information
Books and supporting documents stipulated by the tax law Basic National Tax Act 5 years Books and supporting documents
Records of electronic financial transactions Electronic Financial Transactions Act 5 years Transaction information
Service visit record Communication Secret Protection Act 3 months Service visit records (logs, IP, etc.)
Slips or similar records Commercial Act 5 years Slips and similar record information
Records of income tax return processing Income Tax Act 5 years Information related to acquisition tax returns
Records on currency exchange (foreign exchange transaction) Foreign Exchange Transactions Act 5 years Information related to foreign exchange transaction reporting

Information subjects (members and legal representatives) may view (inquire) or modify their personal information at any time, and may request withdrawal or termination of consent.
If you request correction of errors in personal information, the personal information will not be used or provided until the correction is completed. In addition, if it has already been provided to a third party, we will notify you of the result of the correction without delay so that the correction is made.

  • - As a Rewards member, you can view, edit, and cancel your personal information from the Homepage > My Page. If you would like e-mail or wire telephone, please contact lottehotelrewards@lotte.net, 02-759-7671~3, and we will guide you after verifying your identity.
  • - If you visit the hotel or make a request by phone, you can view, modify, delete, or suspend personal information after verifying your identity.
  • - Phone number : 051-810-5520
  • - If it is difficult for the information subject to exercise his/her rights, it can be done through a delegated agent, and Lotte Hotel Busan can check whether it is a legitimate legal representative at this time.
    (You must submit a power of attorney in accordance with Form 11 of the Notice on Personal Information Processing Method.) [Download form]
  • - The right to view, stop processing, or delete personal information may be restricted in accordance with relevant laws and regulations.

How to Exercise the Right to Refuse Consent to the Transmission of Advertising Information

  • - Opt out of receiving e-mail: Opt-out setting function at the bottom of e-mail
  • - Opt out of receiving text messages (SMS, LMS, MMS): Contacts to opt out of receiving text messages below
  • - Opt out of website: Modify Member Information > Acceptance/Rejection of Marketing Usage Agreement
  • - Opt out of APP: App Configuration > Acceptance/Rejection of Marketing (Advertising) Push Notification
    Android: Settings > Google > Ads > Disable Ads Personalization
    iOS: Settings > Privacy > Ads > Restrict Ad Tracking ON

We use cookie information to support faster and more convenient website use by website users and to provide customized services.

What are cookies?
A cookie is a very small text file that is stored on the user's PC through the user's web browser on the website when the user accesses the website.

We use cookies for the following purposes:

  • - It analyzes the access frequency and visit time of customers (members and non-members), and identifies users' tastes and interests, and uses them as a measure for target marketing and service reorganization.
  • - Information on Lotte Hotel Busan and traces of services visited with interest are tracked and used to provide personalized services for the next use.
  • - The processing of the information collected by each service is in accordance with the policy of the respective service, and the user may use the anti-tracking or cookie refusal function in the browser, or refuse automated collection in the manner provided by each service.
  • - The collected non-identifying behavioral information may be used for online advertisement purposes, etc. through Google's Google AdWords service, Google AdSense Service, NAVER Analytics, Facebook's business tool, Naver Analytics, Kakao's Kakao Moment, and partners of Criteo OneTag, Insider, Rocket Fuel, Salesforce, Inc, Treasure Data, Xandr, Yahoo Japan, Youtube, etc.
  • - The name and policy of each service may change depending on the circumstances of the marketing and web analysis support service provider.

    Google Analystics

    • - Summary : A web analytics service provided by Google that tracks and reports website traffic
    • - Service Policy : https://support.google.com/analytics/answer/6004245?hl=en
    • - Refuse Collection : https://support.google.com/analytics/answer/9019185?hl=en

    Google AdSense

    • - Summary : An Ad optimization tool provided by Google by identifying the actions taken by users take on the website.
    • - Service Policy : https://support.google.com/adsense/answer/48182
    • - Refuse Collection : https://support.google.com/adsense/answer/1348695?hl=en&ref_topic=9886175

    Naver Analytics

    • - Summary : An analytics tool provided by NAVER Corporation that measures the performance of advertisements by identifying the actions taken by users take on the website.
    • - Service Policy : https://analytics.naver.com/popup/termofuse.html
    • - Refuse Collection : https://privacy.naver.com/knowledge/cookie?menu=knowledge_info_relation_cookie

    Facebook Pixel

    • - Summary : An analytics tool provided by Facebook that measures the performance of advertisements by identifying the actions taken by users take on the website.
    • - Service Policy : www.facebook.com/about/privacy/
    • - Refuse Collection : https://www.facebook.com/settings/?tab=ads

    Kakao Pixel

    • - Summary : An analytics tool provided by Kakao that measures the performance of advertisements by identifying the actions taken by users on the website.
    • - Service Policy : https://kakaoad.github.io/kakao-pixel/pixel-guide.html
    • - Refuse Collection : Refusal of collection through refusal to use cookies

    Criteo OneTag

    • - Summary : An Ad optimization tool by identifying the actions taken by users take on the website.
    • - Service Policy : http://help.criteo.com/kb/guide/ko/-bbFLejr6XZ/Steps/1842462
    • - Refuse Collection : https://help.criteo.com/kb/guide/en/intro-to-the-criteo-onetag-8fjCDwCENw/Steps/775595

    Insider

    • - Summary : An Ad optimization tool by identifying the actions taken by users take on the website.
    • - Service Policy : https://useinsider.com/product-privacy-policy/
    • - Refuse Collection : Send email to privacy@useinsider.com

    Rocket Fuel

    • - Summary : An Ad optimization tool by identifying the actions taken by users take on the website.
    • - Service Policy : Rfihub.com
    • - Refuse Collection : Manage cookies in Chrome

    Salesforce, Inc

    • - Summary : An Ad optimization tool by identifying the actions taken by users take on the website.
    • - Service Policy : https://www.salesforce.com/privacy/overview/
    • - Refuse Collection : Refusal of collection through refusal to use cookies

    Treasure Data

    • - Summary : : An Ad optimization tool by identifying the actions taken by users take on the website.
    • - Service Policy : https://www.treasuredata.com/cookies/
    • - Refuse Collection: Refusal of collection through refusal to use cookies

    Xandr

    • - Summary : An Ad optimization and user identification tool by identifying the actions taken by users take on the website.
    • - Service Policy : https://www.xandr.com/privacy/cookie-policy/
    • - Refuse Collection : https://www.xandr.com/privacy/cookie-policy/

    Yahoo Japan

    • - Summary : A marketing optimization tool provided by Yahoo that provides marketing-related information to partners.
    • - Service Policy : https://privacy.yahoo.co.jp/glossary/cookies.html
    • - Refuse Collection : https://support.yahoo-net.jp/SccYjcommon/s/article/H000012092

    Youtube

    • - Summary : Embed a Youtube Video or Video Links into a website
    • - Service Policy: https://www.youtube.com/t/terms
    • - Refuse Collection : https://support.yahoo-net.jp/SccYjcommon/s/article/H000012092
  • - It is used as data to provide differentiated application opportunities by identifying the degree of customer participation and number of visits in various events hosted by Lotte Hotel Busan and to provide differentiated information according to individual interests.
  • - Users have a choice about cookie installation. Therefore, the user can accept all cookies by setting options in the web browser, check each time a cookie is saved, or refuse to save all cookies.
    However, if you refuse to install the cookie, web use becomes inconvenient and there may be difficulties in using some services that require login.

How to specify whether to allow cookies to be installed

  • 1. Internet Explorer: Tools menu at the top of the web browser > Internet Options > Privacy > Settings
  • 2. Chrome: Settings menu on the right side of the web browser > Show Advanced Settings at the bottom of the screen > Privacy > Settings
  • Analytics, Interest-Based Advertising, and Tracking Technologies Opt-Out
    As described in this Privacy Policy, and to the extent permitted by law, we may collect (or allow third parties such as ad networks, web analytics companies, and social networking platforms to collect) information about your online activities over time and across our website and other third-party online properties or services. These third parties may use information about your visits to our website and other sites and general geographic information in order to provide advertisements about goods and services of interest to you. You may choose whether to receive some interest-based advertising by submitting opt-outs. For more information about third-party advertisers and how to prevent them from using your information, please visit http://www.networkadvertising.org/choices/. This is a site offered by the Network Advertising Initiative (NAI) that includes information on how consumers can opt-out of receiving interest-based advertising from some or all of NAI's members. You can also visit http://www.aboutads.info/choices/, which is a site offered by the Digital Advertising Alliance (DAA) that includes information on how consumers can opt-out of receiving internet-based advertising from some or all of DAA's participating companies. Opting out of interest-based advertising does not mean that you will no longer see any advertisements; rather, you will still see advertisements that are general and not tailored to your specific interests and activities. Also, if your browsers are configured to reject cookies when you visit these opt-out webpages, or you subsequently erase your cookies, use a different device or web browser or use a non-browser-based method of access (e.g., mobile app), your NAI / DAA browser-based opt-out may not, or may no longer, be effective. LOTTE Hotels supports the ad industry’s Self-Regulatory Principles for Online Behavioral Advertising [Link to https://www.iab.com/wp-content/uploads/2015/05/ven-principles-07-01-09.pdf] and expects that ad networks LOTTE Hotels directly engages to serve you Interest-based Advertising will do so as well, though LOTTE Hotels cannot guaranty their compliance. LOTTE Hotels is not responsible for effectiveness of, or compliance with, any third-parties’ opt-out options or programs or the accuracy of their statements regarding their programs.

Lotte Hotel Busan makes the following efforts to safely manage personal information of information subjects:

  • - We establish and implement an internal management plan for personal information protection.
    • We have established an internal management plan for personal information including matters related to personal information protection operation, such as designation of the Chife Privacy Officer, and check whether the internal management plan is being properly implemented every year.
  • - We are taking measures to control access to personal information and restrict access rights.
    • In order to block illegal access to personal information, we have established and implemented standards for granting, changing, and canceling access rights to the personal information processing system, and have installed and operated an intrusion prevention system and an intrusion detection system.
      In addition, we are reducing the possibility of personal information leakage by separating the external Internet network from the internal network for employees' work PCs that can download personal information from the personal information processing system.
  • - Encryption measures are in place to safely store and transmit personal information.
    • Passwords, unique identification information, account numbers and card numbers required by law are encrypted and stored. In addition, personal information is transmitted and received safely over the network through encrypted communication.
  • - We take measures to keep personal information access records and prevent forgery and falsification.
    • The records of access by personal information handlers to the personal information processing system are managed, and the access records of personal information handlers are safely stored to prevent forgery, falsification, theft, or loss.
  • - We are installing and updating security programs for personal information.
    • Data are frequently backed up in preparation for damage to personal information, and the latest vaccine program is used to prevent leakage or damage to users' personal information or data.
  • - We are taking physical measures for safe storage of personal information.
    • To prevent leakage or damage to members' personal information due to hacking or computer viruses, the system is installed in an area where access is controlled from the outside, and access control procedures are established and operated.

1. Lotte Hotel Busan designates the Chief Privacy Officer as follows to protect customers’ personal information, to accept opinion on the personal information and to handle complaints.

  • - Department in charge of personal information : Person in charge of Marketing, Busan Promotion Team
  • - Chief Privacy Officer (CPO) : Ki-san Hong, Vice General Manager (Tel: 051-810-5020, e-mail: kisanhong@lotte.net)
  • - Person in charge of personal information protection : Jin-hwan Cha, Head Manager in charge of Marketing (Tel: 051-810-5520, e-mail: origin0328@lotte.net)

2. Please inquire the following institutions for other personal information related inquiry.

The privacy policy was enacted on July 1, 2008, and if there is any addition, deletion, or modification of the contents according to changes in laws, policies or security technology, the reason for the change and the contents will be notified through the company website.

First Announcement Date: July 1, 2008

(First) announcement date: July 1, 2008

Date of Change: November 1, 2012

Date of Change: September 19, 2014

Date of Change: July 31, 2015

Date of Change: September 15, 2015

Date of Change: January 1, 2016

Date of Change: February 6, 2016

Date of Change: March 21, 2016

Date of Change: June 1, 2016

Date of Change: July 29, 2016

Date of Change: September 22, 2016

Date of Change: March 1, 2017

Date of Change: March 15, 2017

Date of Change: May 1, 2017

Date of Change: July 4, 2017

Date of Change: August 25, 2017

Date of Change: November 3, 2017

Date of Change: November 27, 2017

Date of Change: January 24, 2018

Date of Change: March 2, 2018

Date of Change: April 3, 2018

Date of Change: May 25, 2018

Date of Change: December 27, 2018

Date of Change: May 31, 2019

Date of Change: September 7, 2021

Announcement Date: October 25,2022

Enforcement Date: October 25,2022