Please use the hotel address as the recipient address, but you must enter the name of the building where you’ll be staying and the guest’s name.

Address: LOTTE HOTEL JEJU, 35 Jungmungwangwang-ro 72-beongil, Seogwipo-si, Jeju
Tel.: +82-064-731-1000
Recipient: LOTTE HOTEL JEJU 8F Concierge, Stay Dates: O/O, OOO (Guest’s Name)

You can take a free shuttle between LOTTE HOTEL JEJU ⇔ Jeju Airport. Advance reservations required.

Check-in is at 3:00 PM and check-out is at 11:00 AM. (Check-in is at 3:00 PM in July - August)

Yes, we can store your luggage before check-in or after check-out.

Unfortunately, we do not offer special services for birthdays.

Parking is free for hotel guests. Please give your license plate number to a staff member at check-in.

He:on is exclusively for hotel guests. You have unlimited access during your stay.
Location: 1F Outdoor Garden
Hours: 9:00 AM - 11:00 PM (May - October) / 9:30 AM - 10:00 PM (November - April)
Guests may use the pool on the check-in date and until 3:00 PM after check-out. (Subject to change depending on hotel circumstances.)

The credit card used to make the reservation is only required to secure your booking on the website.
Payments are usually processed after checking in at the hotel. However, the terms may differ depending on the reservation. Please contact the Room Reservation Center if you have any questions.

LOTTE HOTEL JEJU Room Reservation Center (9:00 AM - 6:00 PM)
- Tel.: 1577-0360
- E-mail: rsv.hotel.jeju@lotte.net

You can make a reservation using the official website (website & mobile).
(Sign in → Room reservation → Select the desired location and date → Select package → Select the desired package and make your reservation)

The main building and annex building opened at the same time. The lobby and restaurants are in the main building. The annex building is connected to the main building with Building A and Building B.
· Main building (1F - 12F): Deluxe room (Mountain View), Premier room (Ondol, Garden View, Ocean View, Hello Kitty), Suite (Mountain View, Ocean View)
· Annex Building (1F - 11F): Deluxe room (Ondol, Garden View), Charlotte room (Garden View, Terrace Ocean View, Corner Suite)
· The Pool Villa Suite is a separate room located in the outdoor garden.

These rooms have a limited view because they are blocked by structures which are part of the hotel complex.

Yes, there are connecting rooms, but please note that they can only be confirmed at check-in.
Connecting rooms: Charlotte Family Twin Garden, Premier Family Twin Garden

Yes, the Charlotte Family Twin Garden room type is wheelchair-accessible. Please contact the reservation office to use it.

Minors are not permitted to stay at the hotel without a guardian, in accordance with the Juvenile Protection Act and other relevant laws.
Minors (under 19 years of age) must be accompanied by a legal representative to stay at the hotel. Identification may be requested at check-in to confirm their age.

You may make reservations over the phone or on our official website or app.
Room Reservation: +82-1577-0360
· Hours are from 9:00 AM - 6:00 PM.
· We are open year-round.

You can make a reservation using the LOTTE HOTEL JEJU official website (website and mobile app).
(Sign in → Room reservation → Special offers → Room promotions → Select desired package → Book → Select desired stay dates and number of guests and book)

You can sign up for LOTTE HOTEL REWARDS membership to book members-only products.
You can sign up for LOTTE HOTEL REWARDS through our website. Sign in to book members-only products.

You may add additional guests up to the capacity of each room type.
For questions regarding room capacity policies, please contact the reservation office. (Tel. +82-1577-0360)
Charge for additional guests: KRW 24,200 per person per night (Extra bed not included / Advance inquiries required)
(Price is subject to change depending on hotel circumstances.)

An extra bed may be added at an additional charge of KRW 48,400 per night (VAT included). Please note that not all rooms are eligible for an extra bed.
(Price is subject to change depending on hotel circumstances.)
. Rooms not eligible for an extra bed: Hello Kitty room, Double Double room, Charlotte Room, Suite
. For the Ondol Room, an extra blanket is provided instead of an extra bed.

Shampoo, conditioner, body wash, body lotion, and soap are provided in the room.
To participate in reducing the use of disposable items as part of the “Re:think” campaign, toothbrushes, toothpaste, razors and shaving gel are available separately for purchase.
* There are no separate amenities for children.

Please be aware that quantities are limited. If you require a rental item, kindly make a request in advance after booking your stay.
These items can only be used within the hotel premises and cannot be taken outside.

· Bottle sterilizer, baby bed (up to 24 months), baby bathtub (up to 12 months), foot stool, toilet seat cover, safety guardrails, stroller, humidifier
. Please note that air purifiers and dehumidifiers are not provided.
A drying rack is available in the room.”

■ Information on Cancellations, Changes, and No-shows
* Peak season (April - October, December 22 - 31)
. Seven days before the check-in date: No cancellation fees
. One to six days before the check-in date (until 6:00 PM): 30% of the first night’s rate
. One day before the check-in date (6:00 PM or later) and no-shows: 100% of the first night’s rate

* Off–peak season (all other times aside from the peak season)
- Three days before the check-in date: No cancellation fees
- One to two days before the check-in date (until 6:00 PM): 20% of the first night’s rate
- One day before the check-in date (6:00 PM or later) and no-shows: 100% of the first night’s rate

* Some promotional prices are subject to a separate cancellation policy. In the event of a cancellation, a cancellation fee equivalent to 100% of the first night’s rate will be charged.
* For reservations that were not made through the official hotel website or app, the policies of the relevant reservation channel will apply. Please take note when making your reservation.

* Inquiries and Reservations: +82-1577-0360

The credit card you registered when you made your reservation on the official website, app, or over the phone is only used as a security measure. Your payment will be processed at check-in.
For any questions regarding accommodation payments, please contact the reservation office.
* LOTTE HOTEL JEJU Reservation Office (9:00 AM - 6:00 PM)
- Tel.: +82-1577-0360
- E-mail: rsv.hotel.jeju@lotte.net"

If “Pay directly at the hotel at check-in” is the payment method for your reservation, we can accept cash, credit/debit cards, LOTTE gift cards (paper), LOTTE REWARDS Points, L-Points, and Korea Travels gift certificates (paper). This is subject to change depending on affiliate circumstances.

For any questions regarding room reservations at LOTTE HOTEL JEJU, please contact us through the phone number or e-mail below.

* LOTTE HOTEL JEJU Reservation Office (9:00 AM - 6:00 PM)
- Tel.: +82-1577-0360
- E-mail: rsv.hotel.jeju@lotte.net

To turn on the room lights, insert the card key in the slot on the wall on the left side of the door.

You can use the thermostat on the wall.
Press the ON button and set the temperature, and the air conditioner/heater will work automatically to reach the desired temperature.

· This space is exclusively for members and hotel guests. It is closed on the first Tuesday of each month.
· It is open from 6:00 AM to 11:00 PM.
· Fees: Adults - KRW 15,000 / Children - KRW 10,000 (37 months to elementary school students)
· The above prices are applicable throughout the Fitness Club (sauna, indoor swimming pool).
· Swimsuits and swimming caps are required.
· Items for rent: Swimsuit: KRW 9,000 / Swimming goggles: KRW 3,000 / Swimming cap: KRW 3,000
· Children can enter when accompanied by their guardian.

· Tubes up to 1m can only be used in the kids pool.

· Children’s life jackets (4-6 years of age) and kickboards are available to borrow free of charge.

· This space is exclusively for members and hotel guests. It is closed on the first Tuesday of each month.
· It is open from 6:00 AM to 11:00 PM.
· Workout clothes, socks, and sneakers are available to borrow free of charge.
· Only guests aged 16 and above can enter.

· This space is exclusively for members and hotel guests. It is closed on the first Tuesday of each month.
· It is open from 6:00 AM to 11:00 PM.
· Fees: Adults - KRW 15,000 / Children - KRW 10,000 (37 months to elementary school students)
· The above prices are applicable throughout the Fitness Club (sauna, indoor swimming pool).
· Children under 37 months of age cannot enter.

· Fees: One tennis court: KRW 100,000 (up to 4 people per court, for 2 hours)
· (Hotel guests: KRW 80,000, Fitness Members: KRW 85,000)
· Each additional hour: KRW 50,000 (Hotel guests and fitness members: KRW 40,000)
· Rental items: Tennis racket: KRW 5,000 each, tennis balls are provided free of charge
· Reservation inquiries: Fitness Club 064-731-4280
· It is open from 6:00 AM to 10:00 PM.
· Please note that a reservation is required and court access is restricted to the maximum number of users and hours of operation.
· Access may be restricted based on the court and the weather conditions.
· The facility is closed on the first Tuesday of each month. Monthly closure is subject to change depending on hotel circumstances.
· Hard court tennis shoes must be worn.
· Additional fees apply when using non-designated courts.
· No pets, alcohol, or food are allowed.
· Electric heaters are prohibited. Tennis courts must only be used for tennis.

You can change your booking from breakfast to brunch without additional charges. Advance reservations are required for brunch.
For reservations or inquiries, please call La Seine at +82-64-731-4265.
(Additional charges may apply for special buffets.)

After you check-out all facilities can be used until 3:00 PM.
If you need to store your luggage, please ask the concierge. Shower rooms, changing rooms and locker rooms are available at the outdoor swimming pool He:on.
Parking is also free until the afternoon on the day of check-out.

Our hotel is non-smoking in all areas, including balconies. If you are found to be smoking in the room, a penalty of KRW 200,000 will be charged.
The smoking area is at the rear exit of the hotel.
There are no convenience stores inside the hotel building. However, there is a convenience store on the square when you exit through the fitness building on 8F of the main building. (Hours of Operation 8:00 AM – 1:00 AM)