FAQ
Search frequently asked questions.
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- Yes, Shinhan Bank is located on the 6th floor of the Main Tower.
- Yes, there are 2 nursing rooms.
They are located on the 1st floor of the Main Tower, in the Business Center and restaurant 'La Seine(Buffet)'.
- Yes, Sulwhasoo Spa is on the 7th floor of the main tower.
For inquiries, please contact Sulwhasoo Spa at +82-2-318-6121.
- Yes, there are convenience stores within walking distance. (7-Eleven, CU, GS25, etc.)
- Yes, complimentary access to the indoor pool is available for staying guests and Fitness Club members.
Children under 14 must be accompanied by a parent or an adult guardian.
Swimming cap is required for indoor pool access.
Swimming cap rental is available at the Fitness club reception.
- Yes, there are 2 foreign currency exchange machines (WowPass kiosks).
They are located at the front desk on the 1st floor of the Main Tower and at the elevator entrance on the 15th floor of the Executive Tower.
- Yes, wheelchairs and strollers are available at the Bell Desk, advanced reservation is required and subject to availability.
- There are no coin-operated washing machines or dryers in the hotel.
Guests who need laundry services can use the in-room laundry service (for a fee).
- There are no vending machines in the hotel.
- Free shuttles are available to Insadong and Namdaemun and advance reservation at the Bell Desk is required.
- You can access complimentary Wi-Fi using "LOTTE HOTEL" signal (no password required.)
- Free parking is available to staying guests, banquet event and restaurant visiting guests, please kindly claim for vehicle registration to the reception desk related to your purpose of visit (Front/Banquet/Dining.)
- You can check it on the LOTTE HOTEL SEOUL official website > Facilities tab.
- Located on the 1st floor of the Main Tower.
PC, printing service, postal services (domestic, overseas EMS), meeting rooms reservation is available.
- Business Center Inquiries: Tel. +82-2-771-1000
- Please contact us with information below and our manager will guide you.
The wedding counseling room is open from 09:00 to 18:00 KST and advanced appointment required.
- Wedding Inquiries : Tel. +82-2-771-7474
- LOTTE HOTEL SEOUL offers a variety of dining options, including the buffet restaurant La Seine, as well as French, Chinese, Japanese, and Korean cuisine. For restaurant inquiries and reservations, please contact us by phone.
For restaurant inquiry and reservation, please call the following numbers :
- Pierre Gagnaire a Seoul (French) : +82-2-317-7181~2
- Mugunghwa (Korean) : +82-2-317-7061~2
- Momoyama (Japanese) : +82-2-317-7031~2
- Toh Lim (Chinese) : +82-2-317-7101~2
- La Sine (Buffet) : +82-2-317-7171~2
- Minibar including drinks in the refrigerator are subject to additional charges.
Please refer to the Minibar Menu placed near the Minibar for detailed prices.
*Complimentary 2 bottles of water, coffee, and tea bags are provided daily.
*Toothbrushes, toothpaste and shaving products are available at the Minibar.
- Yes, you can make internal and external calls from your in-room phone.
- Hotel internal calls (free of charge)
* Guest Service : 0
* Calls to other rooms: 7 + 4 digits of the room number (e.g. Room 0801 → 70801)
- External calls (paid)
* Domestic calls: 9 + area code (enter after excluding leading zeros) + phone number
* International calls: 9 + 001 + country code + phone number (enter without leading zeros)
- All windows in the Main Tower and Executive Tower are non-openable.
- For Main Tower, please insert the key into the KEY BOX at the entrance of your room to turn on the power.
For Executive Tower, your room will be automatically powered after entering the room, key insert is not required.
- For inquiries regarding rooms at LOTTE HOTEL SEOUL, please contact the Room Reservation Department.
LOTTE HOTEL SEOUL Room Reservation Department (09:00~18:00 KST)
- Tel : +82-2-759-7311
- E-mail : rsv.hotel.seoul@lotte.net
- Minors including under 19 who have not passed their birth date, must be accompanied by a parent or legal representative to stay at the hotel.
- Namsan view could be guaranteed with additional charge if requested in advance.
※ Please note that Namsan view rooms are subject to availability and may not be available to certain room types.
- Yes, vehicle service is available with additional charges.
For reservation and inquiry, please email to rentcarseoul@lotte.net
- LOTTE HOTEL SEOUL offers the following benefits to guests who celebrate their birthday on the day of their stay: (ID required)
- 20% discount on In-Room Dining and 20% discount on Delica Hans (Bakery) cake purchase
- Yes, luggage can be stored before check-in / after check-out at the Bell Desk.
- Please address the recipient to the hotel’s address, and be sure to include your check-in date and name.
Adress : LOTTE HOTEL SEOUL, 30, Eulji-ro, Jung-gu, Seoul, 04533 Korea (04533)
Contact No : +82-2-771-1000
To : LOTTE HOTEL SEOUL 1F Bell Desk, Reservation date : DD / Month / Year, ○○○ (Reservation name)
- The Fitness Center, located on the 4th floor of the Main Tower, is exclusively for members and hotel guests. It is closed on the last Monday of every month for maintenance.
The Fitness Center includes an indoor swimming pool (swim cap required) and a gym. Please note that an additional fee applies for using the sauna.
⊙ Fitness Club Sauna Admission Fee Information
⠀ - Sauna : 44,000 KRW (per person)
⠀ - Fee will be exempted to the guests staying in suite rooms,
rooms with Club Lounge/Le Salon/La Cime access or sauna-benefit inclusive rooms.
- Please contact us using the contact information below and we will soon contact you after checking with the manager in charge. (Consultation time : Weekdays 09:00 ~ 18:00 KST)
- Seminar and general banquet inquiries : Tel. +82-2-317-7211~3
- Family banquet inquiries : Tel. +82-2-771-7474 / 9933
- Yes, 24-hour In-Room Dining is available.
Available menu varies by time period, please refer to the 'In Room Dining' menu in your room, or on our website
To make an order, please call the In-Room Dining by pressing 'In-room Dining' button on the phone in the room.
- The Front Desk is located on the 1st floor of the Main Tower and the 15th floor of the Executive Tower.
For assistance, please contact "Guest Service" (available 24-hour)
- External number (calling from outside of the hotel) : Tel. +82-2-771-1000
- Internal number (calling from inside of the hotel or guest rooms) : Dial '0'
- Yes, there are accessible rooms available.
For further inquiry and request, please contact the Room Reservation Department.
LOTTE HOTEL SEOUL Room Reservation Department (09:00~18:00 KST)
- Tel : +82-2-759-7311
- E-mail : rsv.hotel.seoul@lotte.net
- Check-in time is at 15:00 and check-out time is at 11:00.
