FAQ
Search frequently asked questions.
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- Yes. It is possible. (Reservation inquiries: C-Café +82-64-730-1040)
- It is not in operation.
- Yes, we do. There are lockers on Floor B3. (Charges apply)
- 1 month: KRW 55,000
- Yes. It is open exclusively to hotel guests free of charge.
- - Children under 48 months can use the swimming pool free of charge.
- The swimming pool is 20 meters long, 5 meters wide, and has a depth of about 1 meter.
- This space is exclusively for hotel guests. It remains open on rainy days but may be closed temporarily depending on weather conditions.
- Children aged 12 and below must be accompanied by their guardian.
- You can book banquet or meeting rooms by calling the phone number below.
Representative number +82-64-730-1000
- You may use the Internet and print documents at a charge at the business corner.
- Two bottles of complimentary mineral water are provided daily in the mini bar.
- Yes. Enjoy complimentary Wi-Fi throughout the hotel with no password required.
- You can use the thermostat on the wall.
Press the ON button and set the temperature, and the air conditioner/heater will work automatically to reach the desired temperature.
- Yes. To make external phone calls, please dial "9" first, followed by the phone number. (Charges apply)
- Yes. For your safety, room windows are designed for ventilation and can only be opened up to 10 cm.
- To turn on the room lights, insert the card key in the slot on the wall at the room entrance.
- All areas in the hotel, including hotel rooms, are strictly non-smoking. (A penalty will be charged for any violation of this policy.)
- Our main phone number is +82-64-730-1000.
To call the front desk, please press “0” on the phone in your room.
(Available 24 hours)
- Yes. Accessible rooms with wheelchair access are available at the hotel.
- Yes. Superior Suite Mountain and Superior Suite Ocean rooms are available.
- The available views are city view, mountain view, or ocean view.
- In general, you must pay for your stay at check-in.
(If you are using mobile check-in, you can pre-pay for your stay prior to checking in.)
- A currency exchange machine is available at the lobby on the 1st floor of the hotel.
- Yes. A 7-Eleven convenience store is located on Floor B1 of the hotel. (9:00 AM - 11:00 PM)
- Yes. Wheelchairs and strollers can be rented at the front desk on the sixth floor.
- Yes. The coin laundromat is on the sixth floor of the hotel. (Available 24 hours)
- Washing machine: KRW 5,000, Dryer: KRW 5,000, Detergent: KRW 1,000
- Yes. You can purchase toothpaste, toothbrushes, razors, shaving gels, and light snacks at City Express (vending machine) on the sixth floor.
- Please note that pets are not allowed to stay in our hotel rooms.
- The swimming pool is on the sixth floor of the hotel. Only hotel guests may use the pool. (Fees apply)
For more details, please check the “Facilities” section of the website.
- It is on Basement Level 3.
- It is free for guests using the hotel or restaurant. (Vehicles must be registered at the front desk after parking.)
- Yes. Luggage can be stored at the front desk (6F).
- Check-in is at 3:00 PM and check-out is at 11:00 AM.
- Yes. There are a total of 6 shuttle bus services from the hotel to the airport. (7, 8, 9, 10, 11, and 12 o’clock)
For more details, please go to [Special Offers] - [Hotel Experiences] on the website.
- Please use the hotel address as the recipient, but you must enter your name and stay dates. (Must call the front desk in advance)
Address: 83 Doryeong-ro, Jeju-si, Jeju-do, LOTTE City Hotel Jeju 6F Front Desk
Tel.: +82-64-730-1000
Recipient: OOO (Name of person who made the reservation)
