FAQ
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- Accommodation vouchers can only be purchased by companies. A minimum of 10 vouchers must be purchased.
Please call the number below for a more detailed consultation.
Inquiries: +82-2-3213-1711
- If you are participating in the event, you can register your vehicle at the entrance of the venue.
Parking hours may vary depending on the schedule and nature of events.
- The wedding consultation office is open from 9:00 AM - 6:00 PM. An appointment must be made for all consultations.
Inquiries: +82-2-3213-1777
- Please call the number below and check with the manager for more details.
Inquiries: +82-2-3213-1711
- The “Grand Ballroom” and the small event halls “Studio 1-4” are on the 76th floor of SIGNIEL SEOUL.
The maximum capacity of the Grand Ballroom is 250 persons, and 30-60 persons for the Studios.
The maximum capacity depends on the room set-up.
- SIGNIEL CLUB on the 107th floor is a private membership dining & bar venue.
Please call for more information about how to become a member.
Inquiries: +82-2-3213-1270/1271
- Room service is available 24 hours a day. The menu varies based on the time of day.
Please press the “SIGNIEL Service” or “In-room Dining” button on the phone in your room to order room service.
- You can make restaurant reservations by calling the phone numbers below:
STAY, a modern restaurant: +82-2-3213-1230/1231
BICENA: +82-2-3213-1261
The Lounge: +82-2-3213-1212
BAR 81: +82-2-3213-1281
In-room Dining: +82-2-3213-1256
- You can find the Retreat SIGNIEL Spa on the 86th floor.
Hours: 10:00 AM - 10:00 PM
Inquiries: +82-2-3213-1383/1384
- This is a paid facility that is exclusively for adult members and hotel guests (aged 16 and above).
Please note that the facility will be closed on the last Wednesday of every month.
Guests can enjoy a one-time admission for KRW44,000.
Access may be restricted if you have a tattoo.
Guests staying in a suite are given one free access.
Only guests aged 16 and above can enter.
- This space is exclusively for members and hotel guests. It is open from 6:00 AM to 10:00 PM.
Please note that the facility will be closed on the last Wednesday of every month.
Workout clothes and socks are available to rent. Please bring your own training shoes.
Only guests aged 16 and above can enter.
- Please note that this space is exclusively for members and hotel guests. It will be closed on the last Wednesday of every month.
Swimming suits and swimming caps are required.
Children aged 12 and below must be accompanied by their guardian.
Inquiries: +82-2-3213-1372
- 8-person and 10-person meeting rooms are available at Salon de SIGNIEL.
Hours: 7:00 AM - 10:00 PM
Fee (Hourly): 8-person room KRW240,000 / 10-person room KRW300,000
Cancellation policy: Free cancellation is available until 6:00 PM the day before the reservation date. (A penalty of KRW100,000 will be charged for cancellations after this time.)
Inquiries: +82-2-3213-1324
- The exclusive complimentary lounge for guests is open from 7:00 AM to 10:00 PM. You are welcome to use the lounge anytime during your stay.
Snacks and beverages are available. During Evening Delight from 5:00 PM to 8:00 PM, you can enjoy champagne and sparkling wine.
Only guests aged 13 or older can enter.
- If you accidentally leave any personal items in the hotel, please contact the main hotel phone number for assistance.
* Kindly provide us with the date of your visit and your room number so that we may assist you more quickly.
• Inquiries: 82-2-3213-1000
- The Evian water bottles in the mini bar, coffee capsules, and tea bags are complimentary.
However, charges will apply for all other products.
- Enjoy complimentary Wi-Fi throughout the hotel with no password required.
ID: SIGNIEL
- You may make calls to locations within and outside the hotel using the phone in your room.
To call another room in the hotel: 7 + 4-digit room number (e.g.: Room 9080 → 79080)
To make a domestic call: 9 + Phone number
To make an international call: 9 + 001 + Country code + Phone number
* Calls made outside the hotel will incur a call charge. Please settle your payment at check-out.
- ・ Room
2 bottles of water, coffee capsules, and SIGNIEL tea (coffee machine, electric kettle, mini refrigerator included)
・ Bathroom
2 sinks, cotton swabs, bidet, shower cap, slippers, bathroom amenities (Diptyque), bathtub, bathrobe, hair dryer
* As part of the Re:think campaign to reduce disposable goods, please note that some disposable items may not be provided.
• Shampoo, conditioner, shower gel, lotion, hand wash - Multipurpose bottle provided
• Items not provided: Toothbrush, toothpaste, razor, shaving gel (available for a fee)
- You will be charged the room rate and deposit at check-in.
If you use additional services during your stay, you will be charged at check-out after the room charge.
- The front desk is located on the 79th floor.
Please press “SIGNIEL Service” or “0” on the phone in your room to call the front desk.
(Available 24 hours)
- Please contact us via the phone number and email address below.
Tel.: +82-2-3213-1111
Email: rsv.signiel.seoul@lotte.net
- It is in Grand Deluxe Double City View rooms.
Please contact the reservation office to use it.
- Minors (under 19 years of age) must be accompanied by their parents or legal guardians in order to stay at the hotel.
- Additional guests can be added to all rooms with the exception of Grand Deluxe rooms.
Additional guest fee: KRW121,000 (Extra bed included / Advance inquiry required)
Cannot exceed the maximum room capacity (maximum capacity: 3 adults or 2 adults and 2 children)
Please be aware that connecting rooms are not available.
- Please note that bed rails are not included.
- Please be aware that quantities are limited. If you require a wheelchair or stroller rental, kindly make a request in advance after booking your stay. (+82-2-3213-1111)
These items can only be used within the hotel premises and cannot be taken outside.
Amenities: Baby shampoo & body wash and lotion (multipurpose container provided)
Baby crib: Stokke products (up to 24 months)
Air purifier (includes humidifier)
Stroller
- You can enjoy a view of Seoul from all rooms on floors 87 to 101.
Additional fees will be charged for rooms with a river view or scenic bath.
River View (Han River): KRW50,000 added
Scenic Bath: KRW50,000 added
River View & Scenic Bath: KRW100,000 added
* The above rates are subject to taxes and service charges (21% total).
* Each room type may have different views available for an additional charge.
- The credit card used to make the reservation is only required to secure your booking. Your payment will be processed at check-in.
- Regular reservations may be canceled or changed until 6:00 PM (KST) 2 days before check-in. A separate cancellation policy applies to specific promotions or packages.
If your reservation is changed or canceled after the free cancellation deadline, a penalty equivalent to the rate of the first night of your reservation will be charged to the credit card used to make the reservation.
Cancellations or changes to reservations for December 24th or 31st are possible until 6:00 PM (in the time zone of the hotel location) 21 days before check-in. If you do not cancel by 6:00 PM 21 days before check-in, the rate of the first night of your reservation will be charged to the credit card used to make the reservation.
A credit card prepayment may be required for the room rate to secure the reservation. If the card payment is not approved, your reservation may be automatically canceled.
- Please direct your inquiries to the concierge email provided below for more detailed information.
Email: concierge.signiel.se@lotte.net
- Wheelchairs and strollers are available at the hotel for guests to use.
If you wish to avail of this service, please contact the hotel in advance.
* Please be aware that quantities are limited. If you require a wheelchair or stroller rental, kindly request this service by calling the main hotel phone number after booking your stay. (+82-2-3213-1000)
- Microwaves are not available for guest use.
If you bring baby food or special dietary items with you, please press the “SIGNIEL Service” button on the phone in your room. We will be happy to heat up your food and deliver it to you. (Available 24 hours)
- Please note that pets are not allowed to stay in our hotel rooms.
- Enjoy complimentary Wi-Fi throughout the hotel with no password required.
ID: SIGNIEL
- Yes, the concierge will store it for you.
- Check-in is at 3:00 PM and check-out is at 11:00 AM.
- Valet parking is KRW35,000. Free valet affiliated card holders can enjoy free valet parking.
Parking fees must be paid separately from valet parking fees.
For inquiries, please call us.
• Inquiries: 02 3213 1000
- LOTTE World Tower General Parking Fees
Free Parking: Up to 20 minutes
10:00 AM - 8:00 PM: Weekdays: KRW300 per 10 minutes / Weekends: KRW500 per 10 minutes
All other times: KRW200 per 10 minutes
Daily Maximum: KRW45,000
* Guests can park for free from 7:00 AM on the check-in date until 11:00 PM on the check-out date.
(Visitors of guests staying at the hotel will receive 4 hours of complimentary parking.)
Please provide your license plate number and parking time to the front desk or concierge. We'll register your vehicle and any visitor vehicles accordingly.
* When dining at the restaurants:
Breakfast: Free up to 2 hours
Lunch: Free up to 3 hours
Dinner & Bar: Free up to 4 hours
* When visiting the lounge (The Lounge)
Less than KRW30,000: Free up to 1 hour
Less than KRW50,000: Free up to 2 hours
Less than KRW70,000: Free up to 3 hours
KRW70,000 or more: Free up to 4 hours
- Please use the hotel address as the recipient, but you must enter your name and stay dates.
Address: SIGNIEL SEOUL, 300 Olympic-ro, Songpa-gu, Seoul (05551)
Tel.: +82-2-3213-1000
Recipient: Stay Date ○/○, ○○○ (Guest’s Name), 1F Concierge Desk, SIGNIEL SEOUL
