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If you have forgotten your ID or LOTTE HOTEL Rewards Number, please click the Forgot LOTTE HOTEL Rewards Number link to recover the LOTTE HOTEL Rewards Number and log in.

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Temporary password emails are sent from LOTTE HOTELS, but successful receipt depends on the status of your email account.

If you are not able to receive the email, it may be blocked by the spam mail policy of your email account, or the email may be in your Spam folder.

Please check your spam folder or contact the service administrator of your email account.

If you are unable to login using your temporary password, please check the following.

• -The temporary password consists of a combination of alphabetic letters and numbers. Please make sure you’ve entered them correctly, including case sensitive characters.
• -If you've received two or more temporary passwords, you must login using the latest temporary password received.