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FAQ

Address your package to the hotel’s street address and mark it for the attention of the Arai Front Desk. If you are a guest of the hotel, please include the name used on the reservation and the building of the hotel where you will be staying.
Lotte Arai Resort, 1966 Ryozenji, Myoko, Niigata 944-0062, ATTN: Arai Front Desk

If you are staying at ARAI, please write "Arai Front Desk". If you are staying at Lodge, Club or Nest, please write "Lodge Front Desk" and your name.

There is a free shuttle bus between Lotte Arai Resort and Joetsumyoko Station.
①Reservations must be made in advance, so please make your reservation through the dedicated website by 7:00 a.m. on the day of your visit.
② It always aims to run on time. Please wait in the front lobby with plenty of time before departure.
If you need a timetable, please contact the front desk staff.

※About pick-up/drop-off points
-At Staion:
・Joetsu myoko station:West exit
-At Hotel:
・Superior / Character Room Guests:『ARAI Bldg』Departure/Departure point.
・Deluxe / Suite Guests:『LODGE Bldg』 Departure/Departure point.

You may leave your luggage with the front desk before check-in and after check-out.

The parking lot may be used free of charge.

You can find the hot springs on the 2nd floor of the Arai Building.
Guests may continue to bathe for free after check-out.

※Bath towels and face towels are available for rent at the Hoshizoraonsen.
However, please bring towels provided in your room as there is no staff on duty between 6:00-9:00am.

The indoor pool is open all year long. In the summer you can also access our outdoor pool.
Guests who did not include free pool use in their booking plan will be charged separately for use of the pool facilities.

Free Wifi is available thoughout the hotel and within the rooms. Please connect to "Lotte Arai Resort" with your device. There is no password.

Unfortunately, we do not have any rooms where guests can stay with their pets.
Pets are allowed in the parking lot, outdoor plaza, forest walk, gondola, and on the terrace of PLATE restaurant during the green season.

Yes. Village Station 1F and Arai B1 are both equipped with drink and snack vending machines.

Yes. There are ice machines in two locations, on the third and fourth floors of the Arai Building.
There is no ice machine in the LODGE・CLUB building, so ice will be given at the front desk.

There is a coin-operated laundry on ARAI B1 Arcade.
We installed two each washing machine and drying machine.
It is 300 yen for washing and 100 yen for drying.

Wheelchairs and strollers are available, but may only be used inside the hotel.
Numbers are limited, so please inform the information desk or front desk if you wish to make use of these.

7-Eleven’s Nagamori branch and Lawson, Roadside Station Arai branch are around 15 minutes away by car.

Yes, it is available at the front counter on the first floor of the ARAI building.

Check-in is from 3:00 pm and check-out is until 11:00 pm.

We kindly ask that you pay for your stay fee when you check in.
We accept payment via cash or all major credit cards.

There is a “mountain view” overlooking the entire resort and a “city view” where you can enjoy the beautiful Okehama mountains.
Depending on the room type or other circumstances of your reservation, we may not be able to fulfill requests for a specific view. Please contact us in advance if you have a specific request.

There are two step-free rooms in the Arai Building and two in the Lodge Building.
Depending on the room type or other circumstances of your reservation, we may not be able to fulfill specific requests, so please contact us in advance.

The front desks are located on the 1st floor of the Arai Building and B1 of the Lodge Building. Please visit the front desk near you for any concerns or queries .
Alternatively, you can dial "front desk" or "0" on the phone in your room. The front desks are open 24 hours a day.

To turn on the lights in the room, insert the card key into the key case slot next to the room entrance door.

Please use the control panel on the wall of the room to adjust the temperature to your preference.

Please wear the yukata, bathrobe, and slippers provided in your room only in your room.
Slippers can be used only when going to the Hoshizora Onsen.
Various amenities for children are available.
Please contact the front desk if you have any requests.

Yes, you can open the window in your room. However, please note that since we are located in the mountains, if you leave the window open, insects may enter, so please be careful and don't leave the window open when you are not in the room.

The way to open and close the door is different in each building.

ARAI Bldg:Room keys are card-operated. Place the card key on the sensor on the doorknob to unlock the door. The door will then auto-lock when shut.
LODGE Bldg:Room keys are cylinder type. The door is auto-locking.
CLUB Bldg:Room keys are cylinder type. The door is not auto-locked, so please close the door with the key when you go out.

Please be sure to always bring your room key with you when you go out.

As a general rule, payment is required upon arrival. If you use additional services during your stay, we will settle the payment at the time of departure.
Particularly during high season, it can get crowded at the front desk for check-outs around 10 am on the day of departure. Please be considerate and give yourself plenty of time to settle your bill.

Yes, you can use the telephone in your room.
To call other rooms within Lottie Arai: press 7 + room number (4 digits, example: 0376, 1531 ...).
To call a domestic phone number in Japan: press 9 + phone number from area code.
For International calls: press 9 + 010 + country code + phone number
* Please remember call charges apply for all domestic and international calls in Japan.

As a general rule, the housekeeper will clean the rooms between 11:00 and 15:00 every day.
To support the environment, the bed sheets, duvet covers and pillowcases are changed once every two days. If you feel you do not need the cleaning service, please hang the "THINK NATURE CARD" tag on the doorknob on the corridor side of the door, then you can get resort money of 1000JPY.
Resort money will be provided from under the door.

Free Wifi is available thoughout the hotel and within the rooms. Please connect to "Lotte Arai Resort" with your device. There is no password.

Only mineral water marked “free” is free of charge. Please note that there is a charge for other drinks within the refrigerator.

Unfortunately, the hotel does not offer room service. Please use the restaurants and cafes within the hotel grounds for meals.

Reservations can be made for dinner only. Please make a reservation from each restaurant page.

We are open from 9:00 a.m. to 5:00 p.m. (until 6:00 p.m. during summer vacation).
The reception desk opens at 8:30 a.m.
Opening hours may vary depending on the activity.

We are open for business even in the event of light rain or wind.
In the event of thunderstorms, strong winds, or warnings, operations may be temporarily suspended.
If attention is required throughout the day, it will be determined at any time on the day of the event.

All activities are available.
In the case of the benefits of the Stay Plan, you can use them before/after your check-in.

(1) Cancellation up to 1 day prior to the activity date: Free of charge.
(2) Cancellation on the day: 50% of the fee will be charged as a cancellation fee.
  In the event of a natural disaster or cancellation due to the organizer's convenience, 100% of the cancellation fee will be refunded.
Please note that cancellation fees other than the above may apply depending on the plan.

Minimum age is 4 years old. (Some activities have different age restrictions.)
Preschool children must be accompanied by a parent or guardian.
Children under 3 years old are not allowed to participate in activities.

Yes, all preschoolers must be accompanied by a parent or guardian.

Please use the P1 and P2 parking lots.
For Tree Adventure, please use the parking lot in front of the Adventure House.

Yes, there are lockers of different sizes for 200 yen, 500 yen, and 1,000 yen.
No, you are not allowed to bring your own luggage when participating in activities.

Closed every Wednesday.
Exceptions are national holidays, GW, and summer vacation periods when we are open every day.

Tickets cannot be issued in advance. Tickets will be issued on the day of the event in any case.
Advance reservations by phone are not accepted.
Numbered tickets must be issued for Playground Tree Adventure only.

Available. Please contact us for more information.
Please contact us for more information.
TEL: 0255-75-1155