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FAQ

Address your package to the hotel’s street address and mark it for the attention of the Arai Front Desk. If you are a guest of the hotel, please include the name used on the reservation and the building of the hotel where you will be staying.
Lotte Arai Resort, 1966 Ryozenji, Myoko, Niigata 944-0062, ATTN: Arai Front Desk

It takes approximately 30 minutes by car. Our hotel also operates a free shuttle bus.
If you wish to use the shuttle bus, please make a reservation through our website.

You may leave your luggage with the front desk before check-in and after check-out.

The parking lot may be used free of charge.

You may use the hot spring free of charge, even after check-out.

Internet access is available throughout the hotel via free Wi-Fi.
You can use this service for business, leisure, or any other needs.

Unfortunately, we do not have any rooms where guests can stay with their pets.
However, you are free to have your pet accompany you in the outdoor plaza or parking lot.

Yes. Village Station 1F and Arai B1 are both equipped with drink vending machines.
There are also snack vending machines on the B1 and first floors of the Arai Building.

Yes. There are ice machines in two locations, on the third and fourth floors of the Arai Building. Guests staying in the Lodge, Club, or Nest buildings should speak to the front desk if they wish to have ice delivered to their room.

Unfortunately, the hotel is not equipped with a coin laundry or driers. However, we do offer a laundry service which guests may request at the front desk.

Wheelchairs and strollers are available, but may only be used inside the hotel.
Numbers are limited, so please inform the information desk or front desk if you wish to make use of these.

Foreign Currency Exchange Machine

はい。ARAI棟 1階 フロントカウンターにございますので、ご利用ください。

We kindly ask that you pay for your stay fee when you check in.
We accept payment via cash or all major credit cards.

Guest rooms are available with a “plaza view” overlooking the resort grounds, or a “town view” from which you can enjoy the beautiful natural scenery of Okenashiyama. Depending on the room type or other circumstances of your reservation, we may not be able to fulfill requests for a specific view. Please contact us in advance if you have a specific request.

There are two step-free rooms in the Arai Building and two in the Lodge Building.
Depending on the room type or other circumstances of your reservation, we may not be able to fulfill specific requests, so please contact us in advance.

7-Eleven’s Nagamori branch and Lawson’s Arai Takayanagi branch are around 15 minutes away by car.

Unfortunately, the hotel does not offer room service. Please use the restaurants and cafes within the hotel grounds for meals.